Future Opening: Member Services Representative

Crunch Fitness; Boise (ID); On-site; USD 28,000 - 35,000; Full time

Job summary

Crunch Fitness seeks a Member Services Representative to create a welcoming environment for members and guests. Responsibilities include greeting visitors, managing check-ins, assisting with member requests, and selling products. Ideal candidates will have customer service experience and a passion for health and fitness, contributing to Crunch's positive culture and member engagement.

Benefits

Free Membership

Employee Discount

Paid Time Off

Health Benefits for Full-Time Employees

Qualifications

• Years of Customer Service experience valued.
• Fluency in English required.
• Legal authorization to work in the country needed.

Responsibilities

• Greet all members & guests and manage check-ins.
• Sell retail products and facilitate payments.
• Maintain clean and organized work area.

Skills

Proficient reading and writing skills

Computer Skills

Job description

Future Opening: Member Services Representative

Reports to:

• Manager

Requirements:

• Proficient reading and writing skills
• Computer Skills

Special Skills:

Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Perform opening and closing duties

Meetings:

• Monthly or weekly department meetings and employee training sessions

Crunch Fitness is looking for energetic, enthusiastic people passionate about health and fitness to join our team.

Working at Crunch is more than a job; it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are equipped with state-of-the-art cardio and strength training equipment, weight rooms, full-service locker rooms with showers, tanning booths, HydroMassage beds, and a schedule of signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

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*Required fields include:

• First Name
• Last Name
• Email
• Phone

Optional:

• Yes, Text Me! (I want to receive text messages for this job from Crunch)

Additional questions include:

• Years of Customer Service experience
• Legal authorization to work in the country
• Fluency in English
• Referral information

Crunch offers comprehensive benefits for eligible employees, including:

• Free Membership
• Employee Discount
• Paid Time Off
• Health Benefits for Full-Time Employees

"Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best, 'encourage, empower and entertain.'"