Future Opening: IT Installer

Computer Networking Resources; Bloomingdale (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Certification reimbursement

Job summary

Computer Networking Resources is seeking an IT Hardware Installer & Support Technician for our Bloomingdale, IL client base. This entry-level role (0-2 years) combines onsite hardware installation with basic phone and remote support, with potential weekend and overtime as needed.

You will install, configure, and troubleshoot computers, networking gear, and peripherals at client locations, document work, and escalate complex issues to senior staff. A valid driver's license is required.

Qualifications

• 0–2 years of experience in IT hardware installation or related role.
• Basic understanding of computer hardware and networking.
• Strong customer service and communication skills.
• Ability to lift up to 50 lbs and work in various environments.
• Familiarity with basic email/configuration tasks.

Responsibilities

• Install, configure, and set up computers, servers, networking equipment at client sites.
• Perform hardware upgrades and basic troubleshooting.
• Assist with cable management and mounting IT equipment.
• Document installations and service requests, including billable time.
• Provide remote and phone IT support; escalate as needed.

Skills

IT hardware installation

Technical support

Networking basics

Customer service

Troubleshooting

Lift 50 lbs

Valid driver's license

Education

CompTIA A+ certification

CompTIA Network+ certification

Tools

Ticketing systems

Remote support tools

Microsoft 365

Job description

Job Summary:

We are seeking an IT Hardware Installer & Support Technician to join our team. This entry-level role (0-2 years of experience) combines hardware installation and technical phone support, making it a great opportunity for someone looking to build a career in IT.

As part of a small MSP, you will be responsible for installing, configuring, and troubleshooting IT hardware at client sites while also providing remote and phone-based technical support for end users. Some weekend and overtime work may be required.

Key Responsibilities:

Hardware Installation & Onsite Support:

• Install, configure, and set up computers, servers, networking equipment, and peripherals at client locations.
• Perform hardware upgrades, replacements, and basic troubleshooting for desktops, printers, and network devices.
• Assist with cable management, racking, and mounting IT equipment.
• Maintain accurate documentation of installations, configurations, and service requests, including tracking billable time for client invoicing.

Phone & Remote IT Support:

• Respond to help desk tickets and phone calls, assisting end users with basic troubleshooting for hardware, software, and connectivity issues.
• Guide users through basic troubleshooting steps for common IT problems.
• Escalate complex issues to senior technicians as needed.
• Walk customers through setting up email, network connections, or other basic configurations.
• Document support interactions in the ticketing system.

Qualifications & Skills:

• 0-2 years of experience in IT hardware installation, technical support, or a related role.
• Basic understanding of computer hardware, networking (routers, switches, Wi-Fi), and troubleshooting methods.
• Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to use hand tools for hardware installation and cable management.
• Ability to lift up to 50 lbs and work in various environments (offices, server rooms, retail spaces, etc.).
• A valid driver’s license and reliable transportation is required.

Preferred Qualifications:

• Certifications: CompTIA A , Network
• Strong communication, problem-solving, and adaptability skills
• Experience with ticketing systems and remote support tools
• Familiarity with Microsoft 365 and basic email troubleshooting

Benefits:

• Health insurance
• Paid Time Off (PTO)
• Certification reimbursement

Computer Networking Resources, Inc.

Established 2004
We provide quality service to manufacturing industries, among many others!

Transparency is key! We strive constantly to provide the best service possible to our customers while ensuring that everything we do is visible and accessible to the customer with no surprises.