Future Opening: Entry-level IT Support Engineer

Apscareerportal; Chicago, Northern (IL, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

CRRC Sifang America, based in Chicago, seeks an entry-level IT Support Engineer to assist the Lead IT Engineer with IT accounts, devices and systems, including network, surveillance, PCs, phones and office systems. The role involves troubleshooting, implementing data and intelligence systems, maintaining security, and providing end-user support to employees.

Local travel may be required as needed. This position is located on the Southeast side of Chicago at 135 Torrence Ave., with limited public

Qualifications

• Bachelor's degree in computer science, information technology or related field.
• Minimum one year of office support and/or IT support experience.
• Strong knowledge of networking, Windows servers, data management, automation, and IT service desk operations.
• Experience with Windows operating systems and Microsoft Office Suite/O365.
• Ability to troubleshoot complex hardware and software issues.
• Experience in evaluating and implementing new technology.

Responsibilities

• Support Lead IT Engineer in analyzing computer system needs, determining project scope and priorities, and discussing system capacity and equipment acquisitions.
• Implement and monitor management information system policies to ensure data accuracy, security, and legal/regulatory compliance under supervision.
• Assist with managing basic Windows network systems, such as TCP/IP, DNS, DHCP, VPN, clustering, LAN administration, and Active Directory Services, etc.
• Provide technical support to end users via phone, email, remote, and onsite as needed and get their issues resolved.
• Provide highly efficient support to resolve helpdesk tickets.
• Document incidents and resolution details.
• Troubleshoot, repair and/or upgrade components or software related to IT devices.
• Perform SAP system configuration and troubleshooting.
• Manage employees’ work-related accounts, including but not limited to employee ID, email accounts, BPM accounts, SAP accounts, and work phone number accounts.
• Assist with setting up, monitoring, and updating employees’ access to the company properties, devices, and systems following the company’s policies.
• Assist with managing, maintaining, and upgrading company-owned devices, such as desktops, laptops, and cellphones, etc.
• Provide training for IT devices and software for new and existing employees.
• Perform other IT Administration tasks as assigned.

Skills

Time management

Analytical thinking

Communication of technical concepts

Troubleshooting

Independent worker

Education

Bachelor's degree in computer science or information technology

Minimum one year IT support experience

Tools

Windows OS

Active Directory

Microsoft 365 / Office 365

SAP systems

ServiceNow

Cisco CUCM

Job description

The Entry-level IT Support Engineer will assist our Lead IT Engineer in addressing various needs of the company and its employees regarding IT-related accounts, devices and systems including but not limited to network systems, surveillance systems, PCs and laptops, copy and printing machines, cell phones and office telephone systems. This role involves troubleshooting and resolving any issues or errors related to these technologies, as well as implementing and maintaining the company’s data and intelligence systems.

Essential Duties and Responsibilities

• Support Lead IT Engineer in analyzing computer system needs, determining project scope and priorities, and discussing system capacity and equipment acquisitions.
• Implement and monitor management information system policies to ensure data accuracy, security, and legal/regulatory compliance under supervision.
• Assist with managing basic Windows network systems, such as TCP/IP, DNS, DHCP, VPN, clustering, LAN administration, and Active Directory Services, etc.
• Provide technical support to end users via phone, email, remote, and onsite as needed and get their issues resolved.
• Provide highly efficient support to resolve helpdesk tickets.
• Document incidents and resolution details.
• Troubleshoot, repair and/or upgrade components or software related to IT devices.
• Perform SAP system configuration and troubleshooting.
• Manage employees’ work-related accounts, including but not limited to employee ID, email accounts, BPM accounts, SAP accounts, and work phone number accounts.
• Assist with setting up, monitoring, and updating employees’ access to the company properties, devices, and systems following the company’s policies.
• Assist with managing, maintaining, and upgrading company-owned devices, such as desktops, laptops, and cellphones, etc.
• Provide training for IT devices and software for new and existing employees.
• Perform other IT Administration tasks as assigned.

Travel

Local travel may be required during the business day.

Qualifications

• Strong time management and critical thinking and analytical skills
• Highly organized and detail-oriented, with the ability to multi-task
• Ability to communicate technical concepts to technical and non-technical audiences
• Proficient oral and written communication skills
• Problem-solving skills including strong follow through skills
• Self-starter who works well independently and in a team setting

Education and/or Experience

Required

• Bachelor's degree in computer science, information technology or related field.
• Minimum one year of office support and/or IT support experience.
• Strong knowledge of networking, Windows servers, data management, automation, and IT service desk operations.
• Experience with Windows operating systems and Microsoft Office Suite/O365.
• Ability to troubleshoot complex hardware and software issues.
• Experience in evaluating and implementing new technology.

Preferred

• Industrial experience as an IT technical support specialist or engineer in the manufacturing environment.
• Knowledge of ticketing systems (ServicesNow ETC.)
• Experience with Cisco CUCM and CUC systems.
• Understanding of IOS and IPadOs operating systems and applications, networks, and hardware.
• Bilingual in Mandarin Chinese and English.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Employees are regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• Employees are frequently required to walk; sit and stoop, kneel, crouch, or crawl.
• Employees must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include: Close vision, Distance vision, Color vision, Peripheral vision, depth perception and ability to adjust focus.

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

CRRC Sifang America is an Illinois-based subsidiary of CRRC Corporation Limited. CRRC Corporation Limited,the parent company, is a world leader in the designing, engineering and manufacturing of advanced passenger rail vehicles and high-speed trains. Headquartered in Beijing, China, CRRC Corporation Limited has 46 wholly-owned & majority-owned subsidiaries. They are a global innovator in rail car and locomotive construction and maintenance.

In 2016, CRRC Sifang America was awarded a contract by the Chicago Transit Authority to supply 846 new railcars.

CRRC Sifang America recently constructed a state-of-the-art production facility on the city’s southeast side, returning railcar manufacturing to Chicago after a 50-year absence.

This position is located on the Southeast side of Chicago at 135 Torrence Ave. and there is no public transportation near by to get you to the facility.