Future Hires Customer Care

I-CAR; Hoffman Estates (IL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Company-paid life and disability

Job summary

I-CAR is seeking a dedicated customer service professional based in the United States to support and promote I-CAR products and services. The role involves significant inbound phone coverage and cross-functional collaboration with instructors and volunteers to deliver excellent customer service.

Key duties include handling inquiries, processing orders, resolving issues, and providing information on Gold Class or Platinum status programs, while leveraging strong MS Office skills and prior call

Qualifications

• Experience in a call center environment preferred.
• Excellent communication and customer service skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Answer incoming inquiries via phone, fax, and e-mail.
• Provide information about products and services and assist with orders or account issues.
• Track and report customer interactions and transactions.
• Assist customers with class registration and account changes.
• Resolve complaints and process refunds where needed.

Skills

Customer service

Call center experience

MS Office

Telephone support

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Summary: This position will interact with I-CAR customers, cross functional departments, including instructors and volunteers to effectively support and promote I-CAR products and services. Requiring significant and substantial inbound phone-coverage the successful candidate will provide excellent customer service.

Primary Responsibilities include, but are not limited to, the following.

• Answer incoming inquiries via phone, fax, and e-mail. (100%)
• Confer with customers by telephone or e-mail in order to provide information about products and services, take orders or cancel accounts, or to obtain details of complaints and assist customers.
• Tracking, reporting and keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Assist customers in class registration.
• Resolve customer's service complaints by performing activities such as issuing refund requests.
• Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments with ownership.
• Work with Sales Center Manager on escalated or unresolved customer grievances.
• Communicate charges for products or services requested.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and solutions to the customer’s need.
• Proactively promote and provide accurate information on new services or programs while processing incoming calls.
• Process customer requests for student transcripts and certificate re-issues as well as Gold Class or Platinum status updates.
• Answer customer questions on Gold Class and Platinum recognition programs.

Education and Experience:

• High School Diploma or G.E.D required
• Experience working in a call center preferred.
• Telemarketing and/or collections experience preferred.
• Working knowledge of Microsoft Office applications (i.e. word, excel, outlook, etc).
• Excellent people and customer service skills.

Job description:

Job Summary: This position will interact with I-CAR customers, cross functional departments, including instructors and volunteers to effectively support and promote I-CAR products and services. Requiring significant and substantial inbound phone-coverage the successful candidate will provide excellent customer service.

Primary Responsibilities include, but are not limited to, the following.

• Answer incoming inquiries via phone, fax, and e-mail. (100%)
• Confer with customers by telephone or e-mail in order to provide information about products and services, take orders or cancel accounts, or to obtain details of complaints and assist customers.
• Tracking, reporting and keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Assist customers in class registration.
• Resolve customer's service complaints by performing activities such as issuing refund requests.
• Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments with ownership.
• Work with Sales Center Manager on escalated or unresolved customer grievances.
• Communicate charges for products or services requested.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and solutions to the customer’s need.
• Proactively promote and provide accurate information on new services or programs while processing incoming calls.
• Process customer requests for student transcripts and certificate re-issues as well as Gold Class or Platinum status updates.
• Answer customer questions on Gold Class and Platinum recognition programs.

Education and Experience:

• High School Diploma or G.E.D required
• Experience working in a call center preferred.
• Telemarketing and/or collections experience preferred.
• Working knowledge of Microsoft Office applications (i.e. word, excel, outlook, etc).
• Excellent people and customer service skills.

We offer:

Why Join I-CAR?

At CAR, we foster a workplace where employees feel valued, supported, and empowered to grow. Our benefits and perks are designed to enhance work-life balance, career development, and overall well-being.

Comprehensive Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Company-paid life and disability insurance
• Employee Assistance Program (EAP)

Work-Life Balance

• Remote and hybrid work opportunities
• Half days before holidays
• Four weeks of PTO, plus paid holidays

Career Growth & Development

• Leadership development programs
• Access to LinkedIn Learning and professional training
• Opportunities to attend industry events and conferences

Company Culture & Engagement

• Mission-driven work with a focus on innovation and education
• Team-building activities and company events
• Volunteer opportunities to give back to the community

Many employees build long-term careers with I-CAR, with tenures of 5, 10, or even 30+ years. Join us and be part of a team that makes a difference in the industry.

EEO Statement: ICAR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. Those with criminal histories will be considered in a manner consistent with applicable state and local laws.