Furniture Service Technician (Road Tech)

Walker Furniture; Las Vegas, Northern (NV, KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid vacation & sick time

Comprehensive medical and dental plan

Paid Holidays

Generous employee discounts

401K Benefit with employer matching

Job summary

Walker Furniture seeks a Furniture Service Technician (Road Tech) to provide on-site service, repair, inspection, assembly and warranty support at customer homes and commercial locations. Travel within an assigned service area is required to diagnose and resolve furniture issues while delivering exceptional customer service and workmanship.

Responsibilities include repairing wood, upholstery, leather and fabric, documenting work, coordinating with dispatch and manufacturers, and maintaining

Qualifications

• High school diploma or equivalent required.
• Experience in furniture repair, woodworking, upholstery, cabinetry, or related mechanical service is preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Knowledge of furniture construction and upholstery materials is desirable.
• Ability to safely use hand and power tools.
• Valid driver's license with an acceptable driving record.
• Good organizational, communication, and customer service skills.
• Basic computer or mobile device proficiency for electronic work orders.

Responsibilities

• Diagnose product issues involving wood furniture, upholstery, leather, fabric, motion furniture, recliners, and case goods.
• Perform warranty and non-warranty repairs according to manufacturer and company standards.
• Repair or replace defective components, hardware, mechanisms, cushions, fabric, leather, and wood parts.
• Perform furniture touch-ups, wood finishing, color matching, scratch repair, and minor upholstery repairs.
• Assemble, disassemble, adjust, and level furniture as needed.
• Maintain accurate service documentation, including inspection reports, repair details, photographs, and customer acknowledgments.
• Communicate professionally with customers regarding repair procedures, product care, and service expectations.
• Coordinate with dispatch, customer service, warehouse personnel, and manufacturers regarding parts and follow-up service.
• Maintain inventory of repair parts, tools, and supplies in the service vehicle.
• Operate and maintain a company vehicle in a safe and professional manner.
• Follow all company safety policies and applicable OSHA regulations.
• Represent the company professionally and provide outstanding customer service during every service visit.

Skills

Mechanical aptitude

Troubleshooting

Communication skills

Customer service

Tool proficiency

Driver's license

Education

High school diploma or equivalent

Tools

Hand tools and power tools

Job description

Description

Walker Furniture Cheyenne Warehouse

Job Title: Furniture Service Technician (Road Tech)

FLSA Status: Non-Exempt

Dept: Shop / Building Maintenance

Reports to: Shop Manager

Work for a well-established family-owned company that is rapidly expanding!

Summary: The position is responsible for providing professional on-site furniture service, repair, inspection, assembly, and warranty support at customer homes and commercial locations. This position requires travel within an assigned service area to diagnose and resolve furniture issues while delivering exceptional customer service and maintaining the highest standards of workmanship.

PRIMARY DUTIES AND RESPONSIBILITIES

• Diagnose product issues involving wood furniture, upholstery, leather, fabric, motion furniture, recliners, and case goods.
• Perform warranty and non-warranty repairs according to manufacturer and company standards.
• Repair or replace defective components, hardware, mechanisms, cushions, fabric, leather, and wood parts.
• Perform furniture touch-ups, wood finishing, color matching, scratch repair, and minor upholstery repairs.
• Assemble, disassemble, adjust, and level furniture as needed.
• Maintain accurate service documentation, including inspection reports, repair details, photographs, and customer acknowledgments.
• Communicate professionally with customers regarding repair procedures, product care, and service expectations.
• Coordinate with dispatch, customer service, warehouse personnel, and manufacturers regarding parts and follow-up service.
• Maintain inventory of repair parts, tools, and supplies in the service vehicle.
• Operate and maintain a company vehicle in a safe and professional manner.
• Follow all company safety policies and applicable OSHA regulations.
• Represent the company professionally and provide outstanding customer service during every service visit.

Requirements

• High school diploma or equivalent required.
• Previous experience in furniture repair, woodworking, upholstery, cabinetry, or a related mechanical service field preferred.
• Strong mechanical aptitude and troubleshooting skills.
• Working knowledge of furniture construction, reclining mechanisms, upholstery materials, and wood finishing techniquespreferred.
• Ability to use hand tools, power tools, and repair equipment safely and effectively.
• Strong organizational, communication, and customer service skills.
• Basic computer or mobile device proficiency for completing electronic work orders.
• Valid driver's license with an acceptable driving record.

PHYSICAL DEMANDS

Lift, lower, push and pull all sizes of furniture up to and in excess of 100 lbs. Making repairs to furniture requires lifting, bending, kneeling, stooping and moving furniture items to accommodate the repairs. Work in residential, commercial, warehouse, and outdoor environments under varying conditions.

Walker Furniture offers Full-Time employment benefits such as:

• Paid vacation & sick time
• A comprehensive medical and dental plan
• Paid Holidays
• Generous employee discounts
• 401K Benefit with employer matching contributions