Shop Technician

1915 South; Kernersville (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive commission-based pay

Comprehensive benefits package

Paid time off

401(k) retirement plan

Tuition assistance

Employee discounts

Career development opportunities

Job summary

A furniture restoration company in North Carolina is seeking a skilled Shop Technician to diagnose, repair, and restore furniture received from customers. The successful candidate will ensure all products meet quality and safety standards, perform detailed inspections, and manage parts inventory. A high school diploma is required, and previous experience in a warehouse or retail environment is preferred. The role offers competitive commission-based pay with performance bonuses, comprehensive benefits, and career advancement opportunities.

Qualifications

• Previous experience in a warehouse or retail environment is preferred.
• Ability to lift 75 lbs and stand for 90% of the time.
• Willing to travel up to 15% of the time.

Responsibilities

• Diagnose and repair mechanical, electrical, and structural issues on furniture.
• Conduct detailed inspections to ensure quality and safety standards.
• Manage parts inventory and maintain accurate records.

Skills

Troubleshooting and repair skills

Attention to detail

Communication skills

Knowledge of safety protocols

Education

High school diploma or equivalent

Job description

Shop Technician

Position Summary

The Shop Technician is responsible for diagnosing, repairing, and restoring furniture received from Ashley or returned from customer deliveries, ensuring all products meet quality, safety, and performance standards before redeployment. This role supports operational efficiency and guest satisfaction by performing detailed inspections, executing precise repairs, managing parts inventory, and maintaining accurate records all while adhering to OSHA and company safety requirements.

Job Duties

• Diagnose, troubleshoot, and repair mechanical, electrical, and structural issues on furniture received from Ashley or returned from customer deliveries.
• Assemble new components and install parts according to specifications, ensuring proper functionality before deployment.
• Conduct detailed inspections to identify wear, damage, or safety concerns and test repaired furniture to verify performance and compliance with standards.
• Track and manage parts inventory, order replacement parts, and maintain accurate records of usage.
• Communicate findings, repair status, and recommendations to supervisors or management in a timely manner.
• Follow all safety protocols and OSHA regulations while maintaining a clean and organized work environment.
• Assist internal teams with technical questions and collaborate with other technicians to complete complex repairs efficiently.
• Suggest process improvements to enhance shop efficiency and overall service quality.
• Stay current on new repair techniques, tools, and product updates relevant to furniture restoration.
• Support delivery resolution efforts by preparing repaired or reconditioned product for redeployment to guests.

Required Qualifications

• Education: High school diploma or equivalent, required.
• Experience: Previous warehouse, retail, or relative experience, preferred.

Physical and Work Environment Requirements

• Physical Demands: Lifting (75 lbs), Standing (90% of Time), Travel (15% of Time)
• Work Environment: Distribution Center
• Schedule: Weekdays, Weekends

Why 1915 South?

• Compensation: Competitive commission‑based pay with performance bonuses
• Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance
• Paid Time Off: Paid vacation and sick leave
• Retirement: 401(k) retirement plan with company matching contributions
• Tuition Assistance: College tuition support through Thomas University
• Employee Discounts: Generous employee discounts on furniture
• Career Development: Long‑term career advancement opportunities with a strong promote‑from‑within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!