Furniture Repair Shop Supervisor: Lead Tech Team

Ashley Furniture - North America; Lathrop (CA); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision care

401(k) matching

Paid time off

Job summary

Ashley Furniture Industries is seeking a Shop Technician Supervisor to lead a team of furniture repair technicians in a busy shop environment. You will plan daily work, oversee repairs, and ensure all customer claims and product processing meet exacting quality standards.

Responsibilities include coaching, training, and development to grow the team, while maintaining safety and productivity. Proficiency with Product Quality and High Jump is expected.

Qualifications

• High school diploma or GED required.
• Minimum 3–5 years of furniture repair or technical service.
• Minimum 2 years of supervisory or team leadership experience.
• Strong knowledge of furniture construction, repair techniques, and finishing methods.
• Proficiency with shop management software including Product Quality and High Jump.

Responsibilities

• Lead and develop a team of repair technicians and oversee daily shop operations.
• Plan and schedule work assignments, balance workloads, and monitor productivity.
• Ensure repairs, customer claims, and product processing meet quality standards and are well-documented.
• Drive process improvements to enhance repair quality and customer satisfaction.

Skills

Customer Service

Supervisory Experience

Microsoft Excel

PowerBI

Furniture Repair

Education

High school diploma or GED

Associate's degree (preferred)

Tools

Product Quality

High Jump

Job description

Ashley Furniture Industries is seeking a Shop Technician Supervisor to lead a team of furniture repair technicians in a busy shop environment. You will plan daily work, oversee repairs, and ensure all customer claims and product processing meet exacting quality standards.

Responsibilities include coaching, training, and development to grow the team, while maintaining safety and productivity. Proficiency with Product Quality and High Jump is expected.