Funeral Services Manager

Service Corporation International; Reno (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

Service Corporation International seeks an experienced Location Manager in Reno, NV to oversee client-focused funeral, cremation, and memorial services. You will direct daily operations, manage staff, and ensure adherence to regulatory standards while driving profitability and community outreach.

The role requires leadership in coordinating teams, maintaining facility standards, and delivering compassionate service to families.

Qualifications

• Bachelor’s Degree preferred and completion of a diploma training program in Funeral Services.
• Certification/License: appropriate state Funeral Director licensure is required.
• Experience: at least 2 years of managerial experience or 5 years of industry experience.
• Knowledge: understands market environment and competitive pricing; analyzes financial reports to improve performance.

Responsibilities

• Direct and control the operational activities of the location, delivering cremation, memorialization, and disposition services.
• Aim to provide highest quality services and products while maximizing budgeted profit and maintaining positive employee relations.
• Select, train, and motivate location staff to ensure premier client family satisfaction.
• Supervise staffing and scheduling for client liaison, funeral, memorial, or other services.
• Coordinate with other Location Managers for resource utilization and cost efficiencies.
• Ensure staff understands location goals, policies, and procedures; promote teamwork and high service standards.
• Maintain clean facilities and address corrective actions as needed.
• Participate in community and local promotional efforts.
• Achieve annual financial and marketing goals in compliance with regulations and company policies.
• Other duties as needed.

Skills

Compassion and integrity

Problem solving

Multi-tasking

Analytical thinking

Education

Bachelor’s degree preferred or diploma in Funeral Services

Funeral Director Licensure (state)

Job description

JOB RESPONSIBILITIES

• Direct and control the operational activities of the location, providing products and services allied to the cremation arrangements, memorialization and / or disposition of the deceased.
• Major objectives are to provide the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
• Select, train and motivate location staff to assure that they create and maintain a premier level of client family satisfaction.
• Supervise or schedule staffing requirements to provide personnel for making arrangement with client families, direction of funeral, memorial or other service for client families.
• Coordinate with other Location Managers to achieve maximum utilization of resources and cost efficiencies.
• Ensure that staff members understand location goals, policies and procedures.
• Practice and promote teamwork among location staff.
• Ensure services are conducted in a manner that exceeds the expectations of our client families.
• Maintain the building and grounds to assure cleanliness at all times and implements corrective action when the same is not accomplished.
• Participate in community, civic or fraternal organizations as a part of the local promotional efforts of the Company.
• Achieve the location’s annual financial and marketing goals while assuring that the location’s operating practices comply with appropriate regulations and Company policies.
• Other responsibilities as needed.

MINIMUM Requirements

• Education Bachelor’s Degree Preferred and completion of a diploma training program at a college or technical school specializing in Funeral Services.
• Certification/License Appropriate state Funeral Director Licensure is required.
• Experience At least 2 years of managerial experience or 5 years of industry experience.
• Knowledge, Skills and Abilities High level of compassion and integrity.
• Problem-solving skills Ability to multi-task and set priorities.
• High level understanding of all competitors and the demographic patterns influencing location business and market share.
• In-depth knowledge of market environment and competitive pricing.
• Must understand how to analyze financial reports to determine actions necessary to maintain or improve the location’s performance.

Work CONDITIONS

• When considering the work hours associated with this job, the following factors may apply: Work Environment Work indoors and outdoors during all seasons and weather conditions Limited amount of local and/or multiple location traveling required Business Professional Dress is required when in contact with families.
• Work Postures Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently.
• Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Move, push and pull up to 25 lbs.
• Work Hours Operations hours are Monday to Friday, 8:00 AM to 5:00 PM. (Business hours may vary per location and state)
• Travel up to 10%.
• Postal Code: 89502.
• Category (Portal Searching): Operations.
• Job Location: US-NV - Reno.

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.