Funeral Services Assistant (part-time)

Service Corporation International; Bloomington (IL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Service Corporation International is seeking a Funeral Services Assistant in Bloomington, IL to provide clerical and administrative support for funeral operations. Responsibilities include assisting with services, preparing documents, and coordinating with families.

The role requires strong communication, compassion, and a customer-focused mindset. Typical duties include office tasks, driving responsibilities, and assisting with visitations and ceremonies.

Qualifications

• Experience in customer service or sales preferred.
• Strong verbal and written communication skills.
• Demonstrated compassion and integrity in interactions.

Responsibilities

• Prepare for services by setting up floral arrangements, chairs, caskets, urns, photos and keepsakes.
• Prepare service-related documents for ceremonies and cremations.
• Assist with preparation of remains as directed and within legal guidelines.
• Perform office duties including phones, fax, computer, multi-line phone system and payment devices.
• Run errands for supplies and floral deliveries as needed.
• Serve as usher and assist with transportation and parking when required.
• Drive funeral home vehicles to services and for family pickups.
• Ensure refreshments are available where permitted by law.
• Assist visitations and funerals with setup, dressing, and item delivery to families.
• Greet clients and provide information at the office; support family during services.
• May clean funeral home vehicles as needed.

Skills

Customer service

Communication

Compassion

Education

High school diploma or equivalent

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

• High school diploma or equivalent

Experience

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid state driver's license with an acceptable driving record required

Knowledge, Skills And Abilities

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Compensation

Starting at $15.00/Hourly

Benefits

Eligibility requirements apply to part time employees.

Postal Code: 61704

Category (Portal Searching): Operations

Job Location: US-IL - Bloomington