Funeral Service Assistant (part-time)

Service Corporation International; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Service Corporation International is seeking a Funeral Services Assistant in Knoxville, TN to provide clerical support, greet families, and assist with funeral and cremation services. The role requires compassion, strong communication, and ability to manage multiple tasks in a respectful environment.

You will handle office duties, prepare service documents, and assist on visitations and ceremonies under supervision.

Qualifications

• Minimum customer service experience preferred.
• Proficiency with MS Office and databases or willingness to learn.

Responsibilities

• Assist with funeral services setup and coordination.
• Greet clients and provide information on services.
• Answer phones and handle office duties and paperwork.
• Prepare documents related to services and cremations.
• Help with visitations, memorials, and services as needed.
• Ensure items for services are properly arranged and stored.

Skills

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

• High school diploma or equivalent

Experience

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid state driver’s license with an acceptable driving record required

Knowledge, Skills And Abilities

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Postal Code: 37924

Category (Portal Searching): Operations

Job Location: US-TN - Knoxville