Funeral Services Assistant

Sci Corp; Des Plaines (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Sick Leave

Life Insurance

Flexible Spending Accounts

Job summary

Sci Corp in Des Plaines, IL is seeking a Funeral Services Assistant to provide clerical and front-line support for funeral operations. The role involves greetings, information provision, and courteous phone handling, with duties spanning service setup, documentation, and logistics for visitations and services.

You will work closely with families, coordinate with management, and uphold the company’s mission and standards, ensuring a compassionate experience during difficult times.

Qualifications

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required.

Responsibilities

• Prepares for services by arranging floral items, chairs, caskets, urns, photos and keepsakes.
• Assists with service documentation and cremations as directed by management.
• Assists with preparation of remains and transport of clients where permitted by law.
• Answers phones, handles clerical tasks, and operates office equipment and systems.
• Greets client families and provides information and assistance.
• Supports visitations, memorial and funeral services and related activities.

Skills

Customer service

Communication

Compassion

Team player

Education

High school diploma

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

• High school diploma or equivalent

Experience

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Compensation:
Salary:

$17.05/hr.

Benefits:
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 60016-4611

Category (Portal Searching): Operations

Job Location: US-IL - Des Plaines