Funeral Service Assistant - Queen of Heaven Mortuary

Archdiocese-of-La; California; On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental and

Pension Plan

Vacation & Sick Time

Paid Holidays

Sign-on Bonus

Job summary

Archdiocese of Los Angeles invites applications for a Funeral Service Assistant at All Souls Mortuary in Long Beach, CA. This non-exempt, full-time position supports families during difficult times, coordinates viewings, services, and interments, and works with mortuary staff and clergy to ensure premier service.

You will drive the hearse or family limousine, assist with seating and logistics, and maintain confidentiality while handling sensitive information.

Qualifications

• Associate or bachelor’s Degree preferred.
• Valid Driver’s License, good driving record and automobile insurance.
• Understanding of Christian Burial in the Catholic Church.
• Must be able to read and interpret Mortuary policies, procedures, contracts, and customer files such as interment right records.
• Communicate effectively in written and oral form.
• Develop and maintain effective working relationships.
• Provide excellent customer service skills by responding to common inquiries or complaints from customers, co-workers or members of the business community.
• Effectively present information to patron family members, co-workers and management.
• Calculate figures and amounts such as discounts, interest, proportions and percentages and to apply concepts of basic mathematics.

Responsibilities

• Set-up and assist with viewings, funeral services, memorial services, etc.
• Directs calls to appropriate team members.
• Greets and receives families and/or other persons entering the office for information and assistance.
• Attends interment services of client families.
• Maintains a friendly attitude while offering assistance and guidance to all persons entering the location.
• Assists passengers in and out of limousine with special emphasis and patience given to the handicapped and elderly.
• Assists in the set-up of services and the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home, chapel, church or other place of service.
• Drives the hearse, family limousine or other vehicle in the funeral cortege and/or other funeral related activities.
• Prepare and/or coordinate memorial materials.
• Performs other duties as assigned

Skills

Customer service

Communication

Team coordination

Confidentiality

Independent work

Driving

Handling high-stress situations

Education

Associate or Bachelor’s Degree preferred

Valid Driver’s License

Job description

Funeral Service Assistant - Queen of Heaven Mortuary

#XQF-501

Rowland Heights, California, United States

Job Description

Location: All Souls Mortuary - Long Beach

Status:Non-Exempt, Full Time

POSITION SUMMARY

Under the general supervision of the Location Manager, the Funeral Services Assistant interacts with families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction. In addition, this position may perform various services and client relations activities, while establishing and maintaining effective communication of efforts with mortuary office administrative staff, parish priests and mortuary officials.

ESSENTIAL FUNCTIONS

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

• Set-up and assist with viewings, funeral services, memorial services, etc.
• Directs calls to appropriate team members.
• Greets and receives families and/or other persons entering the office for information and assistance. Answers questions, escorts visitors, research patron files and records and assists as needed.
• Attends interment services of client families. Expresses personal interest and concern for the family.
• Maintains a friendly attitude while offering assistance and guidance to all persons entering the location.
• Assists passengers in and out of limousine with special emphasis and patience given to the handicapped and elderly.
• Assists in the set-up of services and the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home, chapel, church or other place of service.
• Drives the hearse, family limousine or other vehicle in the funeral cortege and/or other funeral related activities.
• Prepare and/or coordinate memorial materials.
• Performs other duties as assigned

Requirements

MINIMUM QUALIFICATION

Education and Experience

Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• Associate or bachelor’s Degree preferred.
• Valid Driver’s License, good driving record and automobile insurance.

Knowledge, Skills, and Abilities

Knowledge of:

• Understanding of Christian Burial in the Catholic Church.
• Must be able to read and interpret Mortuary policies, procedures, contracts, and customer files such as interment right records.

Skills in:

• Communicate effectively in written and oral form.
• Develop and maintain effective working relationships.
• Provide excellent customer service skills by responding to common inquiries or complaints from customers, co-workers or members of the business community.
• Effectively present information to patron family members, co-workers and management.
• Calculate figures and amounts such as discounts, interest, proportions and percentages and to apply concepts of basic mathematics.

Ability to:

• Active member of a Roman Catholic faith community.
• Follow multiple pending requests through to completion.
• Organize and coordinate projects.
• Concentrate and complete moderately complex forms.
• Work independently with initiative and little supervision.
• Maintain confidentiality.

Physical and Environmental Requirements

• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping, and walking.
• Requires ability to frequently lift or move objects 50 pounds or more.
• Sustain frequent movement of the fingers, wrists, hands, and arms.
• Ability to express or exchange information by means of the spoken word.

Our Benefits include:

• Health Insurance (Medical, Dental and Vision)
• Employee Assistance Program (EAP)
• Pension Plan
• 403B Plan
• Vacation & Sick Time
• Paid Holidays
• *Great Work Perks (Amusement Parks, Car Rentals & Hotel, Restaurant, and Shopping discounts)
• SIGN ON BONUS
  • 2% bonus, commensurate with level of annual compensation
  • Must be employed for 6 months - in good standing
  • Full amount paid at 6 months
  • Excludes temporary employees

Location(s)

2161 S. Fullerton Rd, Rowland Heights , California 91748 , United States

Open Positions

1

Salary Range

$20.54 - $25.16

Employment decisionswill not be made on the basis of race, color, national origin, ancestry,physical disability, mental disability, medical condition, geneticinformation,marital status, sex, age, pregnancy, military or veteranstatus, or political affiliation. However, the archdiocese reserves the rightto make employment decisions based on principles of Catholic moral teaching,religious preferences, and other religious needs, criteria, andpoliciesand, in maintaining this equal employment policy, thearchdiocesedoes not waive any legalexceptions or exemptions thatmay apply to it as a religious nonprofit organization.

These policies applyto hiring, promotion, transfer, and termination. The archdiocese has the rightto be the sole judge of merit, competence, and qualifications, and can favorCatholic applicants and current employees in all employment decisions. Every effortis made to hire staff into positions that will use their abilities mosteffectively and meet archdiocesan needs. Under no circumstances will anapplicant be hired, or a staff member be retained if he or she has beenconvicted of a crime of moral turpitude.

Job-relatedcriteria are used in making employment selection decisions. Selection criteriaare based on the specific applicant’s job skills relative to the essentialfunctions of the job and the minimum qualifications and responsibilities of thejob vacancy for which the applicant has applied. All staff are expected tofulfill the essential functions of the job with or without reasonableaccommodation for any disabilities or medical condition they may have.