Funeral Service Assistant (part-time)

sci; Austin (TX); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

sci in Austin, TX is seeking a Funeral Services Assistant to provide clerical support and assist in funeral and cremation services. You will meet the public, answer questions, and help with service preparation while maintaining company policies and compassionate service standards.

Responsibilities include greeting client families, coordinating with staff, delivering keepsakes, and supporting visitations and ceremonies in a respectful manner.

Competenze

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Proficiency with MS Office and databases preferred; willingness to learn required.

Mansioni

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and keepsakes.
• Prepares documents related to services and cremations as directed by management.
• Assists with preparation of remains and operation of crematory as allowed by law and company policy.
• Answering phones and operating office equipment and systems.
• Run errands for floral delivery and supplies.
• Greet clients and assist during visitations and funeral services.

Conoscenze

Compassion

Verbal and written communication

Team player

Formazione

High school diploma or equivalent

Strumenti

MS Office

Database software

Descrizione del lavoro

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

High school diploma or equivalent

Experience

Previous customer service and/or sales experience preferred

Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

Valid state driver's license with an acceptable driving record required

Knowledge, Skills and Abilities

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Postal Code: 78752

Category (Portal Searching): Operations

Job Location: US-TX - Austin