Funeral Service Assistant

sci; Houston (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

sci in Houston, TX is seeking a Funeral Services Assistant to support funeral operations. You will greet families, answer questions, assist during services and coordinate logistics to ensure a respectful experience.

Responsibilities include setting up service areas, preparing documents, assisting with remains, driving vehicles when required, and helping at visitations. A high school diploma and customer service experience are preferred; proficiency with MS Office and a valid driver’s license are

Qualifications

• High school diploma or equivalent.
• Customer service or sales experience preferred; ability to learn required.
• Proficient with MS Office and databases.

Responsibilities

• Prepares for services by arranging flowers, chairs, caskets, urns, photos and keepsakes.
• Prepares documents related to services and cremations as directed.
• Assists with the preparation of remains and related duties per law and policy.
• Handles office duties: phones, fax, computer, and multi-line phone system.
• Runs errands for floral delivery and supplies.
• Usher, may park cars and handle transportation needs.
• Drives Funeral Home vehicles for services and family pickups.
• Ensures refreshments are available where permitted.
• Assists visitations and funeral services with setup and dressing remains.
• Greets client families and provides information at the office.

Skills

Compassion

Verbal communication

Customer service

Education

High school diploma

Tools

MS Office

Databases

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

EducationHigh school diploma or equivalent

ExperiencePrevious customer service and/or sales experience preferred; Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/LicensesValid state driver's license with an acceptable driving record required

Knowledge, Skills and Abilities

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Postal Code: 77079

Category (Portal Searching): Operations

Job Location: US-TX - Houston