Funeral Services Assistant

sci; Universal City (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

sci in Universal City, TX is seeking a Funeral Services Assistant to support funeral operations, greet families, answer questions, and assist on services and visitations. The role includes setting up floral arrangements, preparing documents, and handling office duties with compassion and professionalism.

Candidates should have a high school diploma and customer service experience; a valid driver's license is required. Attending monthly staff meetings is expected.

Qualifications

• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required.
• Valid state driver's license with an acceptable driving record required.

Responsibilities

• Delivers and sets up floral arrangements, chairs, caskets, urns, photos and keepsakes for services.
• Prepares documents related to services, cremations and maintenance as directed.
• Assists with respectful preparation of remains, including dressing and lifting as permitted by law.
• Answers phones and operates office equipment and multi-line phone system.
• Runs errands for supplies, flowers and documents.
• Serves as usher and may park cars or handle transportation needs.
• Drives funeral home vehicles for services and family pickups.
• Ensures refreshments are available where allowed by law.
• Greets client families entering the office and provides information and assistance.
• Accommodates family needs during services and visitation.
• May wash and clean funeral home vehicles as required.

Skills

Customer service

Sales experience

MS Office

Databases

Education

High school diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

JOB RESPONSIBILITIES

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

MINIMUM Requirements

• Education: High school diploma or equivalent
• Experience: Previous customer service and/or sales experience preferred; Proficient with MS Office suite and databases preferred; ability and willingness to learn required
• Certification/Licenses: Valid state driver's license with an acceptable driving record required
• Knowledge, Skills and Abilities: High level of compassion and integrity; Clear and concise verbal and written communication skills; Professional behaviors and team player

Postal Code: 78148

Category (Portal Searching): Operations

Job Location: US-TX - Universal City