Funeral Service Assistant

sci; Lakeway (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

sci in Lakeway, TX is seeking a Funeral Services Assistant to provide clerical and front-desk support for funeral operations and cremation information. You will meet the general public, answer questions, and assist on services as requested while maintaining the company values.

The role requires compassion, strong communication, and a valid Texas driver’s license. Familiarity with MS Office and databases is preferred, and attendance at monthly staff meetings is expected.

Qualifications

• High school diploma or equivalent required.
• Proven customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases; willingness to learn required.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and other keepsakes; ensures proper care and storage.
• Prepares documents related to services, cremations, maintenance, as directed by management.
• Assists with the preparation of remains and operation of crematory as permitted by law and company policy.
• Performs office duties: answering phones, operating fax, computer, multiline phone system, debit card machine, etc.
• Runs errands for floral delivery and supplies; assists with visitations, memorials and services.
• Serves as usher and may park cars or handle transportation.
• Drives funeral home vehicles for services and family pickups.
• Ensures refreshments are available where allowed by law.
• Greets and assists client families entering the office for information and assistance.
• Accommodates family needs during a service or visitation.
• May wash/clean funeral home vehicles.

Skills

Compassion

Communication

Teamwork

Professionalism

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

High school diploma or equivalent

Experience

Previous customer service and/or sales experience preferred

Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

Valid state driver's license with an acceptable driving record required

Knowledge, Skills and Abilities:

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Postal Code: 78734

Category (Portal Searching): Operations

Job Location: US-TX - Lakeway