Funeral Home Supervisor

INDO THAI REAL ESTATE PRIVATE LIMITED; Daly City (CA); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

INDO THAI REAL ESTATE PRIVATE LIMITED seeks a Funeral Arrangers Supervisor to support and train arrangers, ensuring world-class service to families. You will interface with families on funeral arrangements, services, and religious practices, while multi-tasking and meeting deadlines in a busy environment.

You will also direct bereavement rites, coordinate paperwork, and collaborate with other departments to meet guest needs.

Qualifications

• Must be familiar with MS Office and payroll software.
• Strong leadership skills.
• Knowledge of etiquette and procedures for diverse funeral services.
• CA funeral director license preferred.
• 5 years supervisory/management experience; funeral industry preferred.
• Professional communication skills.
• Knowledge of federal, state, and local funeral regulations preferred.
• Valid state driver’s license.

Responsabilités

• Provide support to arrangers for day-to-day activities.
• Provide training to arrangers on operations, processes and procedures.
• Assist upper management to implement and enforce procedures.
• Arrange, conduct, and direct bereavement rites and ceremonies professionally.
• Prepare all documents related to services, cremations, and data entry.
• Assist with obituaries and memorial tributes.
• Collect information and create client family files.
• Coordinate paperwork, answer phones, file and data entry.
• Collaborate with other departments to meet guest needs.
• Drive funeral vehicles.
• Ensure adherence to licensing authorities, rules and regulations.
• Perform other tasks as assigned by the funeral home manager.

Connaissances

Microsoft Office Suite

Payroll software

Leadership

Funeral etiquette

Funeral director license (CA)

Supervisory experience

Communication skills

Regulatory knowledge

Driver's license

Description du poste

Description

We are seeking a friendly individual with a professional demeanor to become a part of the team that has the privilege of having daily face-to-face contact with the families we serve. Our Funeral Arrangers Supervisor is responsible to provide support and training to ensure funeral arrangers are providing the world class service to the families we serve. This position is also responsible to interface with families to answer questions related to funeral arrangements, funeral services, and but not limited to religious customs. This position works in an environment that requires multi-tasking and meeting strict deadlines. This position also aids in directing public events and various day-to-day activities.

Duties And Responsibilities Include But Not Limited To

• Provide support to arrangers regarding day-to-day activities, such as giving clarification or answer to questions
• Provide training to arrangers on operation system, process and procedure, and any day-to-day related work
• Assistant to upper management to implement and enforce process and procedure.
• Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
• Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry
• Assists with obituaries and memorial tributes.
• Collecting information and creating client family files.
• Coordinating paperwork, answering telephones, filing, and data entry.
• Collaborating with other functional departments to ensure guest needs are met and resolved.
• Driving funeral vehicles
• Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authorities, rules and regulations
• Performs any other tasks as assigned by the funeral home manager

Requirements

Successful Candidate will meet the following criteria:

• Demonstrates familiarity with Microsoft Office Suite and payroll software
• Exhibits strong leadership skills
• Is familiar with proper etiquette and procedure for a range of religious or cultural funeral services
• Preferred- licensed Funeral Director in CA
• 5 years of Supervisory or management experience, preferred funeral industry experience
• Professional communication skills
• Knowledge of current federal, state, and local regulations related to the funeral industry, preferred
• Valid state driver\'s license