Funeral Home Supervisor

CYPRESS FUNERAL SERVICES INCORPORATED; Colma (CA); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Cypress Funeral Services Incorporated in Colma, CA seeks a Funeral Arrangers Supervisor to oversee daily activities of funeral arrangers and provide training to ensure world-class service to families.

The role involves directing bereavement rites, managing paperwork, and coordinating with multiple departments while ensuring compliance with regulatory requirements. Valid CA driver’s license is required and prior supervisory experience in the funeral industry is preferred.

Competenze

• Familiar with Microsoft Office Suite and payroll software.
• Strong leadership and professional communication skills.
• Knowledge of etiquette for a range of religious/cultural funeral services.
• Licensed Funeral Director in CA preferred.
• Minimum 5 years supervisory or management experience in funeral industry preferred.
• Valid state driver's license required.

Mansioni

• Provide support to arrangers regarding day-to-day activities and questions.
• Provide training to arrangers on operations, processes and procedures.
• Assist upper management to implement and enforce process and procedures.
• Arrange, conduct and direct bereavement rites in line with company policies.
• Prepare and maintain documents related to services and data entry.
• Assist with obituaries and memorial tributes.
• Collect information and create client family files.
• Coordinate paperwork, answer phones, file and perform data entry.
• Collaborate with other departments to meet guest needs.
• Drive funeral vehicles as needed.
• Ensure adherence to licensing authorities and regulations.
• Perform other tasks as assigned by the funeral home manager.

Conoscenze

MS Office

Payroll software

Leadership

Professional communication

Etiquette for diverse funeral services

Regulatory knowledge

Driver's license

Formazione

Licensed Funeral Director in CA

Strumenti

Microsoft Office

Descrizione del lavoro

Description

We are seeking a friendly individual with a professional demeanor to become a part of the team that has the privilege of having daily face-to-face contact with the families we serve. Our Funeral Arrangers Supervisor is responsible to provide support and training to ensure funeral arrangers are providing the world class service to the families we serve. This position is also responsible to interface with families to answer questions related to funeral arrangements, funeral services, and but not limited to religious customs. This position works in an environment that requires multi-tasking and meeting strict deadlines. This position also aids in directing public events and various day-to-day activities.

Duties and responsibilities include but not limited to:

• Provide support to arrangers regarding day-to-day activities, such as giving clarification or answer to questions


• Provide training to arrangers on operation system, process and procedure, and any day-to-day related work


• Assistant to upper management to implement and enforce process and procedure.


• Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures


• Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry


• Assists with obituaries and memorial tributes.


• Collecting information and creating client family files.


• Coordinating paperwork, answering telephones, filing, and data entry.


• Collaborating with other functional departments to ensure guest needs are met and resolved.


• Driving funeral vehicles


• Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authorities, rules and regulations


• Performs any other tasks as assigned by the funeral home manager

Requirements

Successful Candidate will meet the following criteria:

• Demonstrates familiarity with Microsoft Office Suite and payroll software


• Exhibits strong leadership skills


• Is familiar with proper etiquette and procedure for a range of religious or cultural funeral services


• Preferred- licensed Funeral Director in CA


• 5 years of Supervisory or management experience, preferred funeral industry experience


• Professional communication skills


• Knowledge of current federal, state, and local regulations related to the funeral industry, preferred


• Valid state driver's license