Funeral Home Operations Leader

Everstory Partners; Jacksonville (FL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Base salary + bonus

Insurance package

Tuition Reimbursement

401k with match

Career advancement

Employee Assistance Fund

Legend Award

Job summary

Everstory Partners is seeking a Funeral Manager to oversee the daily operations of the funeral home, ensuring compassionate service and adherence to industry standards. You will supervise directors, coordinate administrative and embalming tasks, and support client needs with empathy and professionalism.

In this role you will develop strategies to grow the client base, work with community partners, manage schedules, and oversee vendor relationships while maintaining compliance with laws and

Qualifications

• 5+ years of funeral home operations experience.
• Licensed funeral director and embalmer or the ability to obtain a state license.
• Degree from an accredited school of embalming or mortuary science.
• 1 year of supervisory or management experience.
• Proven leadership ability, excellent customer service, sales and communication skills.
• Possesses confidence and professionalism to interact with clients over the phone and in person.
• Must possess a valid driver's license and access to a personal vehicle.
• Availability to work some holidays, evenings and weekends.

Responsibilities

• Direct all activities relating to funeral services- preparation of funeral home facilities, supervision of funeral directors, perform as an arranger when required.
• Direct and supervise the administrative and support services of the funeral home- embalming services, repair and maintenance services, approve of expenditures for operation of the funeral home and collection of receivables.
• Plan and implement strategies to increase the client base for the company- including direct involvement in marketing strategies.
• Ensure close coordination with governmental agencies and service organizations such as the Social Security Administration, Veterans Administration, coroners office, churches, florists, etc.
• Represent the company on all follow-up services provided, including customer complaints, legal activity, and contract preparations.
• Administer all of the work schedules of the personnel of the funeral home.
• Deal directly with vendors of funeral service supplies and support merchandise.
• Maintain knowledge of the laws and policies relating to the funeral business.
• May be required to perform embalming and other tasks assigned to the Funeral Director as needed.
• Other duties as assigned by management.

Skills

Leadership

Customer service

Communication

Teamwork

Education

Mortuary science degree

Business management degree preferred

Job description

Everstory Partners is seeking a Funeral Manager to oversee the daily operations of the funeral home, ensuring compassionate service and adherence to industry standards. You will supervise directors, coordinate administrative and embalming tasks, and support client needs with empathy and professionalism.

In this role you will develop strategies to grow the client base, work with community partners, manage schedules, and oversee vendor relationships while maintaining compliance with laws and