Client Care & Arrangements Specialist

NorthStar Memorial Group; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

NorthStar Memorial Group seeks a Staff Associate at San Jacinto Funeral Home in Houston, TX. The role supports operations from first family meeting through final arrangements, ensuring a compassionate and organized experience for client families.

As part of the administrative team, you will work closely with funeral directors, manage inquiries, and help prepare memorial spaces while upholding the highest level of respect for the deceased and families.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences.
• Establish and maintain strong business relationships with families.
• Always maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family before the services start.
• Ensure that flowers and other memorabilia are returned to the family after services.
• Answer customer inquiries professionally, either by phone or in person.

Skills

Customer service

Job description

NorthStar Memorial Group seeks a Staff Associate at San Jacinto Funeral Home in Houston, TX. The role supports operations from first family meeting through final arrangements, ensuring a compassionate and organized experience for client families.

As part of the administrative team, you will work closely with funeral directors, manage inquiries, and help prepare memorial spaces while upholding the highest level of respect for the deceased and families.