Funeral Home Administrative Assistant

Foundation-Partners-Group; Milwaukee (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Meaningful work

Competitive pay and benefits

Career growth

Supportive culture

Job summary

Foundation Partners Group is seeking an Administrative Assistant in Milwaukee to provide administrative and clerical support to managers, team members, and client families. The role includes answering phones, scheduling, drafting correspondence, and data entry.

Requirements include a high school diploma and at least three years in a small business office. Proficiency with Microsoft Office and strong attention to detail are essential.

Qualifications

• High school diploma or equivalent is required.
• Minimum three years of work experience in a small business office environment; funeral industry experience is a plus.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required.

Responsibilities

• Provide administrative and clerical support to managers, team members, and client families.
• Answer phones and greet families with professional etiquette.
• Schedule appointments, create and proof correspondence, and perform data entry.
• Monitor accounts related to receipts, deposits, and receivables; assist with inventory and filing docs.
• Ensure timely completion of funeral service delivery documentation and related tasks.

Skills

Microsoft Office Suite

Communication

Detail-oriented

Organization

Education

High school diploma or equivalent

Tools

Company software programs

Job description

Who We Are

Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments.

Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations--we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates.

What You Will Do

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do:

• Compassion & Empathy:Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent:Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator:Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention:Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through:Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence:Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member:Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require:

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes

Are you ready?Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.

What We Offer

• Meaningful Work: Make a real difference by helping families navigate one of life's most challenging times with compassion and care.
• Competitive Pay and Benefits:
  o Medical, dental, prescription, and vision insurance
  o Vacation, sick, and holiday pay
  o Wellness Rewards
  o 401k with company match
  o Company-paid life insurance, long-term disability, and short-term disability
• Career Growth: Take advantage of ongoing training and advancement opportunities within the funeral service industry.
• Supportive Culture: Be part of a compassionate, mission-driven team that values respect, empathy, and service.

Are you ready? Join us on our journey to Shape the Future with Purpose. Grow with The FPG Way.

Foundation Partners Group is an equal opportunity employer. We are committed to fair employment practices and to fostering a workplace where every team member feels valued, supported, and treated with dignity and respect. Employment decisions are made in accordance with applicable federal, state, and local laws.

Alternate Locations

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