Funeral Director - Advance Planning

Sci Corp; Rhode Island; On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account with Company Co

401(k) Retirement Savings Plan with Co

Employee Assistance Program

Job summary

SCI Providence is seeking an Advance Planning Funeral Director to serve client families by arranging pre-need plans, meeting families at the funeral home or virtually, and driving location revenue. You will present service and property solutions tailored to each family's needs while delivering compassionate, personalized service.

The role emphasizes community engagement and teamwork with funeral home staff, location managers, and the SCI network, with a compensation structure that includes base

Qualifications

• High school diploma or equivalent
• 1-2 years of college or an equivalent education/experience
• 1-2 years of customer service or sales experience preferred
• Current state driver's license with an acceptable driving record
• Insurance license if required by state/province law
• State Funeral Directors License
• Funeral Directors License

Responsibilities

• Prospect for new clients at least 1–2 hours daily and obtain referrals
• Meet with families to discuss pre-need and at-need services, in person or virtually
• Network with communities and explain solutions to families
• Collaborate with funeral directors and location managers to ensure seamless, high-quality service

Skills

Presentation skills

Evenings/weekends availability

Driving

Education

High school diploma or equivalent

1-2 years college

Tools

Basic computer skills

Job description

Our associates celebrate lives. We celebrate our associates.

The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.
Compassionate and results-driven sales representative to actively seek out and engage prospective clients with purchasing pre-planned funeral services as well as pre-planned and at-need cemetery/mausoleum property. Meet with client families, at the Funeral Home or virtually, to discuss 'Celebrating a Life Well Lived'. Present service, product, and property solutions to meet their personal and cultural needs. Take pride in service excellence and a technology rich company to support revenue quota achievement.

JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
• State Funeral Directors License
• Funeral Directors License

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently

The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
(Note: The position includes an hourly rate of $15.00 as part of the total compensation structure.)

• Medical Dental Vision
• Flexible Spending Accounts (health care and dependent care)
• *Health Savings Account with Company Contribution
• Sick Leave Short-Term
• Disability Long-Term
• Disability Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• *Employee Assistance Program
• #SCI

• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Postal Code: 02904

Category (Portal Searching): Sales

Job Location: US-RI - Providence