Sales Professional - Inside Sales

Service Corporation International; New York (NY); On-site; USD 70,000 - 86,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Health Savings Account

Sick Leave

Disability Insurance

Life Insurance

401(k) with company match

Employee Assistance Program

Job summary

Service Corporation International is seeking a Family Service Counselor in Forest Hills, NY. You will generate leads, build trusted relationships with families, and collaborate with funeral directors and staff to provide compassionate, high quality service and pre-need planning options.

The role requires handling evenings/weekends, strong communication, and the ability to understand unique family needs while contributing to revenue through thoughtful client engagement.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current state/province issued driver’s license with an acceptable driving record.
• Funeral Director license is required.

Responsibilities

• Lead Generation: prospect, obtain referrals, network, present to families, track activity.
• Build Relationships with Families: respond to inquiries, listen, understand needs, provide value, ensure satisfaction.
• Teamwork: coordinate with funeral directors and staff to deliver high quality service and support future needs.

Skills

Customer service

Sales

Empathy & respect

Communication

Computer literacy

Education

High school diploma or equivalent

1-2 years of college or equivalent education/experience

Tools

Office software

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day

• Obtains referrals from families served by the location

• Networks and builds community and civic relationships

• Explains and presents presentations to families served and referred families

• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner

• Connects with families through listening, honest communication and genuine concern

• Develops an understanding of each family’s unique needs and offers solutions that provide value to them

• Stays in touch with families to ensure satisfaction

• Prepares for all appointments and performs all procedures with professionalism and attention to detail

• Follows through on all customer problems and requests

• Builds trust-based relationships to earn the right to ask for referrals

• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent

• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience

• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record

• Funeral Director license is required

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire

• Ability to work a number of evenings and or weekends every month

• Ability to drive frequently

• Ability to obtain and maintain an insurance license if required by state/province

• Flexible hours but, at times must have the ability to work up to 12 hours in a day

• Ability to treat others with empathy and respect

• Knowledge of computers and some software

• Customer service skills

Target Total Cash 78,000 Base pay hourly rate $18.00.

This role is eligible for Commissions based on exceeding defined quotas. Commission plan includes biweekly, monthly, and rolling three month commissions.

Medical Dental Vision

Flexible Spending Accounts (health care and dependent care)

*Health Savings Account with Company Contribution

Sick Leave Short-Term

Disability Long-Term

Disability Life Insurance

Voluntary Accidental Death or Dismemberment Insurance

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan with Company match

*Employee Assistance Program

#SCI

Postal Code: 11375

Category (Portal Searching): Sales

Job Location: US-NY - Forest Hills

Job Profile ID: S00164

Time Type: Full time

Location Name: Forest Park Chapel - Riverside Memorial Chapel - Boulevard Riverside Chapels and I J Morris Funeral Directors