Fundraising CRM Architect & Operations Lead

266 OKLA. EDUC. TELEVISION AUTH.; Oklahoma City (OK); On-site; USD 50,000 - 65,000; Full time

Job summary

Oklahoma Educational Television Authority (OETA) seeks a Development Operations & Database Manager in Oklahoma City to lead data architecture, integrity, and donor information systems, empowering fundraising efforts.

This role oversees the CRM, ensures clean data, supports reporting, reconciliation, and directs the Membership Coordinator, fostering a donor-first approach and seamless campaign execution.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• 3–5 years of progressive experience in database administration, development operations, or CRM management, ideally within a public broadcasting (PBS/NPR) or non-profit environment.
• Advanced proficiency in specialized fundraising CRM software (Allegiance, Blackbaud, Salesforce, or equivalent) and advanced Microsoft Excel skills.
• Strong understanding of non-profit accounting principles, gift-splitting, and audit-ready reconciliation processes.
• Proven ability to manage or mentor staff; comfortable establishing quality control standards and holding team members accountable to data protocols.

Responsibilities

• CRM Architecture & Data Governance: Serve as the primary system administrator for the fundraising CRM, managing user permissions, configuration, global system updates, and overall database health; establish SOPs for data entry, gift processing, and campaign coding.
• Reporting, Analytics & Financial Reconciliation: Build and maintain reports, queries, and dashboards to track KPIs, donor retention, and ROI; coordinate monthly reconciliations with Finance.
• Team Leadership & Operational Oversight: Supervise the Membership Coordinator, manage workflow, and act as the technical escalation point for donor accounting issues.

Job description

Oklahoma Educational Television Authority (OETA) seeks a Development Operations & Database Manager in Oklahoma City to lead data architecture, integrity, and donor information systems, empowering fundraising efforts.

This role oversees the CRM, ensures clean data, supports reporting, reconciliation, and directs the Membership Coordinator, fostering a donor-first approach and seamless campaign execution.