Funding Operations Leader — Analytics & Team Growth

Glsllc; Greenville (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health benefits (medical/dental/vision

Telemedicine

401K with employer match

Paid Time Off

Volunteer Time Off

Tuition Reimbursement

Parental Leave

Business casual environment

Job summary

GLS is seeking an Operations Manager to lead and motivate a team, manage programs and policies to improve customer experience and business processes. The role includes hiring, training, and ensuring compliance with policies while driving performance and quality.

The ideal candidate will have a Bachelor's degree, 2–4 years in a supervisory role, and strong communication skills to lead cross-functional teams and collaborate with vendors and internal departments for continuous improvement.

Qualifications

• Bachelor's degree or higher required in a relevant field.
• Minimum 2–4 years in a supervisory or leadership role.
• Strong verbal and written communication skills.

Responsibilities

• Oversee an assigned segment of Operations activities to monitor performance, ensure high-quality service and efficiency.
• Analyze reports and metrics to identify compliance risk and improve processes.
• Lead coaching and training to ensure professionalism and adherence to quality standards.
• Collaborate with departments and vendors to meet regulatory and quality standards.
• Maintain documentation and reporting related to operations and vendor interactions.

Skills

Sales negotiations

Verbal & written communication

Leadership

Team management

Computer literacy

Organization

Adaptability

Education

Bachelor's degree

Tools

CRM software

Job description

GLS is seeking an Operations Manager to lead and motivate a team, manage programs and policies to improve customer experience and business processes. The role includes hiring, training, and ensuring compliance with policies while driving performance and quality.

The ideal candidate will have a Bachelor's degree, 2–4 years in a supervisory role, and strong communication skills to lead cross-functional teams and collaborate with vendors and internal departments for continuous improvement.