Fund Services Analyst: Drive Process & Change

Citi; New York (NY); Hybrid; USD 31,000 - 50,000; Full time

Benefits offered by this job

Pension Plan

Private Medical Care

Life Insurance

Employee Assistance Program

Parental Leave

Sport Card

Social Benefits Fund

Job summary

Citi is seeking a skilled Business Analyst for Fund Services to help onboard, transform, and continuously optimize operational processes within Securities Services Operations. The role requires strong analytical skills to design, test, and validate complex client solutions across Product, Technology, Operations and external clients.

The candidate will engage in UAT planning and execution, risk assessment, and cross-functional collaboration, with a hybrid work arrangement in Poland.

Qualifications

• At least 3+ years of professional experience in Fund Services with knowledge of NAV calculation, validation and accounting cycles.
• Proven track record in Change Management or process improvement within a financial services setting.
• Direct experience with asset management clients on fund vehicles or Securities Services operations.
• Strong understanding of global financial markets, instruments and trade lifecycle operations.
• Knowledge of BABOK or IIBA certifications is advantageous.
• Excellent communication and stakeholder management across seniority levels.
• Proficient in MS Visio, Power BI and SQL; strong English writing and speaking skills.

Responsibilities

• Perform end-to-end business process analysis and design scalable, robust solutions for client requirements and operational needs.
• Deliver business requirements, testing strategies, test plans and oversee UAT.
• Collaborate with Product, Technology, Operations and external clients to align infrastructure with business goals.
• Identify and mitigate implementation, operational and project risks.
• Propose innovative operational and technological solutions to improve processes.
• Conduct root cause analysis on operational problems and manage client queries efficiently.
• Contribute to project plans by assessing resources, dependencies and timelines.

Skills

Fund Services experience

NAV calculation

Validation

Accounting cycles

Change Management

Lean/Agile

Asset management

Securities Services

BABOK/IIBA

Communication

SQL

Power BI

MS Visio

English proficiency

Tools

Power BI

SQL

MS Visio

Job description

Citi is seeking a skilled Business Analyst for Fund Services to help onboard, transform, and continuously optimize operational processes within Securities Services Operations. The role requires strong analytical skills to design, test, and validate complex client solutions across Product, Technology, Operations and external clients.

The candidate will engage in UAT planning and execution, risk assessment, and cross-functional collaboration, with a hybrid work arrangement in Poland.