Fund Service Director

ARDIAN US LLC; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

ARDIAN US LLC in New York seeks a client service professional to field inquiries from clients and manage workflows. The role requires 7-10 years of experience in financial services and familiarity with registered funds.

Key responsibilities include collaborating on new product development and project management. Candidates should possess strong organizational and communication skills to thrive in a dynamic team environment.

Qualifications

• 7‑10 years of work experience in the financial services industry.
• Strong understanding and experience with registered funds.
• Team player with a strong work ethic and desire to learn.

Responsibilities

• Field client servicing questions and issues from Financial Advisors.
• Manage workflows with custodians.
• Collaborate with internal and external project managers.

Skills

Financial services experience

Strong communication skills

Organizational skills

Interpersonal skills

Job description

Serve as the primary point of contact to both new and existing clients, fund administrators, reporting providers, RIAs, broker dealers, wirehouses for all operational inquiries while collaborating with internal teams to facilitate a successful onboarding and ongoing experience of a registered fund.

Responsibilities

• Field client servicing questions and issues from Financial Advisors (e.g., redemption questions, cap call issues, troubleshooting with new clients, managing issues with RIAs/IBDs in conjunction with wholesalers).
• Manage workflows pertaining to relationship management with custodians.
• Speak with various custodians and third parties on a weekly basis for pricing and processing.
• Liaise between Fund Admin and Transfer Agent.
• Work on the development of new products by taking them through structuring, creation of the operating model, launch, and initial funding.
• Project manage new integrations with custodians, fund administrators, RIAs, and independent broker dealers.
• Collaborate with internal and external project managers to strategically implement new business and meet ongoing client requests to ensure continued satisfaction.
• Effectively and proactively communicate relationship statuses with various third parties to internal stakeholders.
• Build excellent working relationships across multiple lines of business and corporate functions.

Qualifications

• 7‑10 years of work experience in the financial services industry.
• Strong understanding and experience with registered funds (private equity, private credit, or real assets), custodial, transfer agent, and fund admin relationships.
• Team player with a strong work ethic, high integrity, and desire to learn.
• Organized and motivated, able to work independently.
• Strong communication and interpersonal skills.
• Familiarity working with international teams and across cultures.

Ardiann provides equal employment opportunities to its employees, applicants, and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran or military status, genetic information, ancestry, marital status as a victim of domestic violence, pregnancy or child birth (including breastfeeding) or any other class protected by federal, state or local laws. It is our policy to comply with all applicable laws governing employment practices and not to discriminate on the basis of any unlawful criteria. This policy applies to all terms and conditions of your employment including, but not limited to, hiring, placement and promotion.