Functional Tester - Residential telecom product

Capgemini; Philadelphia (Philadelphia County); On-site; USD 65,000 - 159,000; Full time

Job summary

An established industry player is seeking a Functional Tester to ensure the quality of residential telecom services. In this dynamic role, you will be responsible for testing the activation and provisioning of services like internet and TV, ensuring they meet performance standards. You will also verify billing accuracy and troubleshoot customer issues, contributing to an exceptional customer experience. This innovative firm offers a supportive environment with a focus on employee well-being, including flexible work options and comprehensive healthcare benefits. Join us in shaping the future of telecommunications!

Benefits

Flexible work

Healthcare including dental and vision

401(k) and Employee Share Ownership Plan

Paid time off and holidays

Paid parental leave

Family building benefits

Social well-being benefits

Mentoring and coaching programs

Employee Resource Groups

Disaster Relief

Qualifications

• Experience in functional testing of telecommunications services.
• Strong understanding of telecom protocols and standards.

Responsibilities

• Test the end-to-end process of activating and provisioning services.
• Ensure the speed, quality, and reliability of internet connections.
• Verify billing systems for accuracy and performance.

Skills

Test Case Design and Execution

Telecom Protocols and Standards

Defect Management and Troubleshooting

Automation Testing Tools

Network and Infrastructure Knowledge

Customer Experience and Service Level Understanding

Job description

Functional Tester - Residential telecom product

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• Customer Experience and Service Level Understanding

Job Description
Primary Skills:

• Test Case Design and Execution
• Telecom Protocols and Standards
• Defect Management and Troubleshooting

Secondary Skills

• Automation Testing Tools
• Network and Infrastructure Knowledge
• Customer Experience and Service Level Understanding

Telco Resi (Telecommunications Residential) functional testing focuses on evaluating the functionality of telecommunications services and products offered to residential customers. This testing ensures that various aspects of the services, such as voice, internet, and TV services, are operating correctly.

Key Responsibilities

• Service Activation & Provisioning: Testing the end-to-end process of activating and provisioning services like internet, TV, and phone for residential customers.
• Service Performance: Ensuring the speed, quality, and reliability of internet connections, as well as the performance of voice calls and video streaming.
• Billing & Account Management: Verifying that billing systems are correctly calculating charges, processing payments, and reflecting accurate customer account details.
• Device & Equipment Testing: Checking the functionality of devices like modems, routers, set-top boxes, and phone handsets that are provided to residential customers.
• Network Coverage & Connectivity: Testing the network infrastructure to ensure proper coverage and uninterrupted connectivity for residential users.
• Customer Support & Troubleshooting: Validating that customer support tools can effectively diagnose and resolve issues for residential users.
• The goal is to make sure the services meet the expected requirements, are reliable, and provide a good customer experience.

Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized backup child/elder care and tutoring
• Mentoring, coaching, and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world. With over 55 years of heritage, 340,000 team members in more than 50 countries, and a 2024 revenue of €22.1 billion, Capgemini leverages AI, cloud, data, and industry expertise to deliver end-to-end solutions.

Get the future you want | www.capgemini.com

Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity. All qualified applicants will receive consideration without regard to race, gender, age, religion, disability, or other protected characteristics. We accommodate applicants with disabilities during the recruitment process. For more information, visit http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Salary range information for US roles is disclosed in compliance with pay transparency laws. The base salary range for this role in Philadelphia, PA is $65,200 - $158,550, with potential for variable compensation, bonuses, or commissions. Full-time employees are eligible for benefits including paid time off, insurance, and 401(k).

Job Details
Business Analyst
Full-time
Location: US-PA-Philadelphia
Organization: NA APPS LOC PRACTICE

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting, Business Consulting and Services, Outsourcing and Offshoring

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