Functional Systems Analyst

University of Kansas; Lawrence (KS); On-site; USD 70,000 - 95,000; Full time

Job summary

The University of Kansas Controllers Office Finance Help Desk seeks a Functional Systems Analyst to support the university’s financial systems. The position reports to the Functional System Manager and works closely with the KU Financial Management Systems (FMS) team, Procurement Services and Accounts Payable and is focused on campus-wide functional support for all departments.

Due to complex state employment laws, the University of Kansas may be unable to hire fully remote workers for this

Qualifications

• Bachelor's degree in business, finance, information technology, or related field and 1 year professional accounting, procurement or related experience in an automated business environment OR high school diploma with 3 years of professional work experience.
• 1 year experience with Microsoft Office products, including PowerPoint.
• Excellent written communication skills and strong customer service.
• Strong customer service skills and the ability to communicate to a wide constituency of business partners and users.

Responsibilities

• Process Help Desk tickets for end-user assistance with the financial system, focusing on Oracle Financials in the Cloud (FITC) and Concur.
• Collaborate with teammates to monitor and troubleshoot supplier and order distribution issues; assist with testing features and upgrades.
• Provide end-user training for FITC and Concur; develop training materials and coordinate locations; training may be in-person or virtual.
• Assist FMS team in evaluating and testing scenarios related to updates, fixes, and enhancements in FITC.
• Other duties as assigned.

Skills

Written communication

Customer service

Microsoft Office

Education

Bachelor's degree in business, finance, information technology, or related field

High school diploma/GED with 3 years of experience

Tools

Concur

Oracle Financials In the Cloud (FITC)

Job description

The University of Kansas Controllers Office Finance Help Desk seeks a Functional Systems Analyst to support the university’s financial systems. The position reports to the Functional System Manager and works closely with the KU Financial Management Systems (FMS) team, Procurement Services and Accounts Payable and is focused on campus-wide functional support for all departments.

Due to complex state employment laws, the University of Kansas may be unable to hire fully remote workers for this position outside of Kansas. Specifically, we cannot currently offer employment to candidates residing in the following states: California, Delaware, Idaho, and Minnesota. We appreciate your understanding and invite interested individuals from eligible states to apply.

Job Description

30% - Process Help Desk tickets requesting end-user assistance with the financial system, with a primary focus on campus support for Oracle Financials in the Cloud (FITC) and Concur products (Expense, Request and Travel). This role includes real-time training for end-users, problem solving and functional troubleshooting. Respond to both telephone and Help Desk ticket inquiries related to these applications. Assist as required in collecting and analyzing data related to the central applications performance and pending upgrades.

30% - Work collaboratively with other coworkers to perform tasks such as monitoring and troubleshooting supplier and order distribution errors and problems. Tasks may also include catalog related issues including enablement/maintenance as well as assisting FMS, Payables, Procurement and other support staff to resolve problems. Assist with system testing related to features, upgrades, and problem resolution, etc.

20% - Participate in and provide end-user training for FITC and Concur. This includes developing training materials, delivery of content and coordination of training locations. This may include but is not limited to coordinating departmental training with available resources, writing and editing instructional materials. Instruction may take a variety of methods: individual, groups, in-person or virtual. Training is provided to support staff, managers, researchers, and faculty as needed.

15% - Assist FMS team in evaluating and testing scenarios related to updates, custom fixes, problem resolution and enhancement projects in FITC.

5% - Other duties as assigned.

Required Qualifications

• Bachelor's degree in business, finance, information technology, or related field from an accredited college or university and one (1) year professional accounting, procurement or other experience in an automated business environment, -OR- high school diploma/GED equivalent and three (3) years of professional work experience (i.e. Procurement, Accounts Payables, Supply Chain, Finance or related field).
• 1 year experience with Microsoft Office products, including PowerPoint (samples of work may be requested) as evidenced by application materials.
• Excellent written communication skills as evidenced by application materials and interviews.
• Strong customer service skills and the ability to communicate to a wide constituency of business partners and users (as evidenced through the evaluation and interview process along with work history).

Preferred Qualifications

• Experience with Concur Expense, Request and Travel.
• Experience with Oracle Financials In the Cloud (FITC).
• One (1) year of Customer Service/Help Desk experience.
• One (1) year working as a trainer or presenting information in an instructional environment on a regular basis.
• Purchasing, Payables or Information Systems experience at a college or university.

Additional Candidate Instructions

In addition to the online application, the following documents are required to be considered for this position:

• Cover letter describing how you meet the required and preferred qualifications
• Resume
• List of three (3) professional references

Application review begins Monday, November 9th and will continue until a qualified pool of applicants is identified.

• Primary Campus: University of Kansas Lawrence Campus
• Assignment: Telework
• Reg/Temp: Regular
• Employee Class: U-Unclassified Professional Staff