IT Engineer - 33993BR

KU Information Technology; Topeka (KS); On-site; USD 75,000 - 85,000; Full time

Job summary

The University of Kansas is seeking an IT Engineer to coordinate administration of Linux and Windows based applications and web sites on campus servers. This role works with ITES, DBAs, customers, and vendors and participates in a 24/7 on-call rotation.

The position focuses on the Automic enterprise scheduling platform and the Sunapsis application for the Office of International Support Services, with a strong emphasis on security, upgrades, and documentation.

Qualifications

• Five years of relevant professional experience or an Associate’s degree with three years of experience or a Bachelor’s degree with one year of experience.
• Three years of experience administering web technologies such as IIS and Tomcat.
• Three years of experience managing applications on Linux and Windows Server 2016+.

Responsibilities

• Administer, maintain, and support enterprise applications on Linux and Windows servers.
• Monitor performance, availability, and security of applications.
• Troubleshoot with customers, infrastructures teams, DBAs, and vendors.

Skills

Customer service

Communication

Adaptability

Education

Bachelor's degree in a technology related field

Tools

Ansible

Tomcat

IIS

OpenShift

Docker

Kubernetes

Apache

Adobe ColdFusion

SSL Certificates

Job description

Position Overview

The IT Engineer coordinates administration of Linux and Windows based applications and web sites housed on servers maintained by IT Enterprise Systems (ITES). This position works as part of a team in Application Administration to provide user-focused application support for campus wide and IT-specific services. This position works closely with ITES, database administrators, customers, and vendor support staff to provide these services. This position participates in a 24/7 on call rotation. Primary application responsibilities include the Automic enterprise job scheduling platform and the Sunapsis application supporting the Office of International Support Services.

If you are looking for a rewarding and dynamic career, look no farther than the University of Kansas. In addition to a competitive salary, KU offers great benefits to employees with up to 176 hours of paid vacation per year, 96 hours of sick leave earned per year, 10 paid holidays plus one discretionary day, a great retirement program, medical and dental insurance, life and disability insurance, other benefit plan options and state of Kansas discounts offered by various vendors. KU also offers employees educational opportunities for employees. KU is a great place to work!

KU does not provide H-1B sponsorship for this position.

Job Description

50% - Application Administration and Support

• Administer, maintain, and support enterprise applications and services running on Linux and Windows server platforms.
• Monitor application performance, availability, and security.
• Troubleshoot and resolve application issues in coordination with customers, infrastructure teams, database administrators, and vendors.
• Ensure security patches and updates are evaluated and applied in a timely manner.
• Maintain system documentation, procedures, and operational standards.

20% - Enterprise Systems Coordination

• Coordinate application administration activities with IT Enterprise Systems staff.
• Install, configure, test, document, and support software applications used across supported computing environments.
• Implement and maintain secure application configurations in accordance with university policies, standards, and best practices.
• Participate in application upgrades, migrations, and maintenance activities.

20% - Projects, Technology Planning, and Continuous Improvement

• Participate in departmental initiatives, strategic projects, and operational activities.
• Identify and implement process improvements that enhance service reliability, efficiency, and user experience.
• Coordinate with web services staff to manage application-related web resources, access permissions, and security controls.
• Evaluate hardware, software, and infrastructure needs and provide recommendations for acquisitions, upgrades, and improvements.
• Assess application enhancements, upgrades, and deployment strategies to support operational and business requirements.

5% - Automation and Process Optimization

• Develop and maintain scripts, automation tools, Ansible playbooks, and other solutions to improve operational efficiency and reduce manual processes.
• Identify opportunities to automate routine application administration and maintenance activities.

5% - Other Duties as Assigned

• Perform other duties as assigned.

Required Qualifications

• High School Diploma/GED and five years of relevant professional experience or an Associate’s degree and three years of relevant professional experience or a Bachelor’s degree in a technology related field and one year of relevant professional experience.
• Three years' experience in administering web technologies such as IIS and Java web application servers (such as Apache Tomcat) as shown in application materials.
• Three years' experience with the administration and management of applications running on various operating systems, including Linux and Windows 2016 and above.

Preferred Qualifications

• Experience with Adobe Cold Fusion.
• Experience administering SSL Certificates.
• Experience supporting networked applications and databases.
• Experience in administering Apache and/or Tomcat web servers.
• Strong commitment to and significant experience with customer service.
• Ability to learn quickly and adapt rapidly in a changing environment.
• Strong communication skills, both written and oral.
• Experience with load balancers (F5, Citrix Netscaler, VMware Avi, etc.)
• Experience with containers (OpenShift, docker, Kubernetes, etc.)
• Database administration and/or development (Oracle, mysql, postgres, etc.)

Additional Candidate Instructions

• Cover letter describing how you meet the required and preferred qualifications
• Resume
• List of three (3) professional references

Advertised Salary Range

$75,000 - $85,000

Equal Opportunity Statement

The University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and procedures and is the Title IX Coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX, [e-mail], Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, 785-864-6414, 711 TTY. Reports can be submitted by contacting the Title IX Coordinator as provided herein or using the Title IX online report form and complaints can be submitted with the Title IX Coordinator or using the Title IX online complaint form.

The University of Kansas is a public institution governed by the Kansas Board of Regents.