Functional System Analyst Associate

American Electric Power; San Angelo (TX); On-site; USD 63,000 - 79,000; Full time

Job summary

American Electric Power is seeking an IT systems support professional to investigate and resolve application issues with guidance from senior staff. You will engage in field investigations, data analysis, and developing training materials to support users across the organization.

You will help design processes, build business cases, and participate in testing and user training plans. Strong listening, training, and presentation skills are essential for success in a collaborative team environment.

Qualifications

• 6 years IT systems support with High School Diploma or GED.
• 4 years IT systems support with Associate Degree in business or IT.
• 2 years IT systems support with Bachelor's Degree in business or IT.

Responsibilities

• Investigate and resolve application issues with moderate direction from senior staff.
• Participate in application field investigations and interface with field staff.
• Participate in data analysis.
• Participate in process design and develop business cases.
• Participate in application training.
• Participate in field user group activities.
• Perform application administrative functions with moderate direction from senior staff.
• Participate in the Development of test plans and testing.
• Partipate in the development of training plans/materials and training.
• Participate in the collection of user requirements from field users.
• Discuss technical issues competently with team members and end users.
• Exhibit a moderate level of understanding of application functionality and associated business process.

Skills

IT support experience

Good listening skills

Training & presentation skills

Education

HS Diploma or GED

Associate Degree in business or IT

Bachelor’s Degree in business or IT

Job description

Job Posting End Date

11-07-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Investigate, analyze and resolve application issues with moderate direction from senior staff. Participate and perform field investigations of application issues and interface with field users and management. Participate in application training and in the development of training materials. Perform data analysis and develop reports. Perform application administrative functions. Assist support staff in investigating root cause, resolving application issues and engaging IT as necessary. Participate in efforts with business unit employees to define and build business processes and the functional requirements for associated applications. Provide assistance and guidance to employees across the corporation in the proper use of applications. Participate in the development of application testing and user training plans and materials.

Job Description

What You’ll Do:

• Investigate and resolve application issues with moderate direction from senior staff.

• Participate in application field investigations and interface with field staff.

• Participate in data analysis.

• Participate in process design and develop business cases.

• Participate in application training.

• Participate in field user group activities.

• Perform application administrative functions with moderate direction from senior staff.

• Participate in the Development of test plans and testing.

• Partipate in the development of training plans/materials and training.

• Participate in the collection of user requirements from field users.

• Discuss technical issues competently with team members and end users.

• Exhibit a moderate level of understanding of application functionality and associated business process.

What We Are Looking for:

Education requirements are listed below:6 years of experience in IT systems support with High School Diploma or GED. 4 years of experience in IT systems support with Associate Degree in business or IT2 years of experience in IT systems support with Bachelor's Degree in business or IT

OTHER REQUIREMENTS:

Physical demand level is Sedentary

Demonstrates good listening skills and a sincere understanding of client business needs. Ask questions to clarify understanding. Relates on a personal level; positive friendly and engaging. Outgoing and comfortable in diverse groups. Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing with appropriate face to face communications. Able to read reactions of an audience and adjust delivery style to fit the audience. Able to develop and present business documents and reports clearly, concisely and effectively. Demonstrate strong training and presentation skills.

What You’ll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$63,496.00 - $79,369.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.