Functional Rehabilitation Specialist

Manulife; United States; Remote; USD 37,000 - 62,000; Full time

Job summary

Manulife’s Disability and Group Life team seeks a Functional Rehabilitation Specialist to design and guide goal-oriented rehab plans for plan members, collaborating with sponsors, providers, and internal teams. The role emphasizes strong communication, problem-solving, and independent work within a collaborative environment.

Responsibilities include developing return-to-work strategies, vendor/budget management, and daily administrative tasks.

Qualifications

• Bilingualism English and French is an asset; in Québec proficiency may be required.
• Post-secondary diploma, CEGEP (DEC/DEP) or bachelor’s in a healthcare program; preference for health sciences & rehab experience.
• Sound knowledge of Rehabilitation Industry Standards, disability insurance and medical terminology.
• Excellent written and oral communication skills with attention to detail.
• Proven ability to make meaningful decisions under tight deadlines.
• Comfortable handling both inbound and outbound calls.
• Strong organizational and prioritization skills.
• Valid driver’s license with potential travel.

Responsibilities

• Develop, monitor, and implement innovative, goal-oriented return-to-work rehabilitation strategies for plan members.
• Foster relationships through regular communication with plan sponsors, members, providers and internal partners to drive successful return-to-work outcomes.
• Vendor and budget management to ensure effective treatments for plan members.
• Handle daily administrative tasks including timely email and phone communication.
• Demonstrate resilience, emotional intelligence, and compassionate communication with plan members.

Skills

Bilingual English/French

Communication skills

Organizational skills

Interpersonal skills

Decision making

Driver's license

Education

Health sciences education

Job description

Join Manulife’s Canadian Disability and Group Life team as a Functional Rehabilitation Specialist. In this role, you’ll apply your passion for creating innovative, goal-oriented rehabilitation plans and use your exceptional interpersonal and communication skills to guide clients through complex challenges. Your strong problem-solving abilities, keen attention to detail, and analytical expertise will drive effective and creative solutions. We value professionals who can work independently while thriving in a collaborative team environment. If you are organized, resourceful, and committed to helping others achieve their rehabilitation goals, we’d love to hear from you.

Responsibilities:

• Develop, monitor, and implement innovative and goal-oriented return to work focused rehabilitation strategies for plan members.

• Develop positive relationships through frequent communication and collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e. case managers, mental health specialists, disability specialists) to drive cases to a successful return to work or job resolution ready.

• Vendor and budget management: ensuring the most effective and efficient treatments are available to our plan members.

• Action daily administrative tasks which include responding to emails and telephone calls in a timely manner.

• Demonstrate resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult messages.

Qualifications

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program. Preference will be given to those candidates with Health Sciences related education and direct experience in a rehabilitation setting.

• Sound knowledge of Rehabilitation Industry Standards, disability insurance and medical terminology, and Disability and Rehabilitation management best practices.

• Excellent written and oral communication skills, with attention to detail and accuracy.

• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.

• Comfortable and skilled in handling both incoming and outgoing calls.

• Excellent organizational and prioritization skills are critical for handling diverse tasks.

• A valid driver’s license as you may be required to travel to various locations.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

This posting supports an ongoing hiring initiative for existing and/or future vacancies.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

CAN, Ontario - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$51975,00 CAD - $86625,00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.