Functional Analyst / Tier 2 Helpdesk

One Federal Solution; Arlington, Northern (VA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

One Federal Solution seeks an experienced Functional Analyst / Tier 2 Helpdesk to support a Government Client in Arlington, VA. You will troubleshoot complex user issues, support system enhancements, and perform testing to maintain enterprise financial systems.

In this role you will gather requirements, collaborate with developers and customers, and ensure security and access compliance while delivering clear user guidance and training materials.

Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum of 5 years of progressive professional experience supporting enterprise financial management systems.
• Prior experience supporting Momentum (UFMS) is required.
• Prior experience supporting FIRST financial management applications is required.
• Experience providing Tier 2 Helpdesk or advanced functional support.
• Experience conducting system testing, regression testing, and user acceptance testing.
• Experience gathering and documenting business requirements.
• Experience supporting user security administration and access management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

Responsibilities

• Provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications.
• Troubleshoot and resolve complex user issues while documenting resolutions and identifying recurring trends.
• Serve as a functional analyst supporting system enhancements and application improvements.
• Gather, analyze, and document business and functional requirements.
• Collaborate with customers, developers, and technical teams throughout the software development lifecycle.
• Perform system testing, regression testing, and user acceptance testing for application updates and enhancements.
• Support Vendor Management processes within the financial management system.
• Administer user security roles and access requests while ensuring compliance with organizational policies.
• Support G-Invoicing processes and resolve functional issues related to federal financial transactions.
• Develop, update, and maintain user guides, training materials, and system documentation.
• Monitor system performance and recommend process improvements to enhance efficiency and user experience.
• Provide excellent customer support while communicating technical information clearly to end users.
• Participate in meetings, planning sessions, and special projects as assigned.

Skills

Customer service mindset

Analytical problem-solving

Detail oriented

Written and verbal communication

Multitasking in fast-paced environment

Education

Bachelor's degree

Tools

MS Office Suite

Job description

One Federal Solution is seeking an experienced Functional Analyst / Tier 2 Helpdesk to support a Government Client in Arlington, VA. The successful candidate will provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications, serving as a functional expert responsible for troubleshooting complex user issues, supporting system enhancements, performing testing activities, and ensuring the continued effectiveness of enterprise financial systems.

This position requires a strong customer service mindset, analytical problem-solving skills, and hands‑on experience supporting federal financial management applications.

Key Responsibilities

• Provide Tier 2 Helpdesk support for Momentum (UFMS) and FIRST financial management applications.
• Troubleshoot and resolve complex user issues while documenting resolutions and identifying recurring trends.
• Serve as a functional analyst supporting system enhancements and application improvements.
• Gather, analyze, and document business and functional requirements.
• Collaborate with customers, developers, and technical teams throughout the software development lifecycle.
• Perform system testing, regression testing, and user acceptance testing for application updates and enhancements.
• Support Vendor Management processes within the financial management system.
• Administer user security roles and access requests while ensuring compliance with organizational policies.
• Support G-Invoicing processes and resolve functional issues related to federal financial transactions.
• Develop, update, and maintain user guides, training materials, and system documentation.
• Monitor system performance and recommend process improvements to enhance efficiency and user experience.
• Provide excellent customer support while communicating technical information clearly to end users.
• Participate in meetings, planning sessions, and special projects as assigned.

Required Qualifications

• Bachelor's degree from an accredited college or university.
• Minimum of 5 years of progressive professional experience supporting enterprise financial management systems.
• Prior experience supporting Momentum (UFMS) is required.
• Prior experience supporting FIRST financial management applications is required.
• Experience providing Tier 2 Helpdesk or advanced functional support.
• Experience conducting system testing, regression testing, and user acceptance testing.
• Experience gathering and documenting business requirements.
• Experience supporting user security administration and access management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

Preferred Qualifications

• Experience supporting DEA, DOJ, or other Federal Government financial management environments.
• Experience with G-Invoicing.
• Experience supporting Vendor Management within Momentum or UFMS.
• Experience working directly with software developers and technical teams.
• Experience developing end-user documentation and training materials.
• Knowledge of federal financial management policies and procedures.

About One Federal Solution

One Federal Solution (OFS) is an innovative Professional Services provider with over 20 years of experience supporting Defense and Civilian agencies. OFS specializes in Business Intelligence, Acquisition and Procurement, and other Professional Services. We are pioneers, builders, thought leaders, and pride ourselves in thinking outside the box to co-create with our customers, helping them achieve excellent enterprise wide outcomes. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS is committed to providing people who deliver high performance and excellence to our government partners.