Functional Analyst II - APP L2

MCSG Technologies; Oklahoma City (OK); On-site; USD 68,000 - 90,000; Full time

Job summary

MCSG Technologies is seeking a Functional Analyst II to diagnose, research, and resolve issues in the CASTLE Time and Attendance software for FAA and related agencies. This role serves as the primary functional resource for complex functional problems, including leave administration, labor distribution, telework, and work schedules, at the DOT/FAA Mike Monroney Aeronautical Center in Oklahoma City.

Responsibilities include providing Tier 2 help desk support, analyzing system issues, designing

Qualifications

• Experience providing functional help desk support for complex software.
• Experience troubleshooting time and attendance, leave administration, and related areas.
• Experience analyzing system issues and recommending corrective actions.
• Experience requirements analysis, report design, development, and maintenance.
• Experience software testing and user acceptance testing.
• Experience with ISO standards and established procedures.

Responsibilities

• Provide functional help desk support for issues escalated from Tier 1.
• Troubleshoot tickets using system documentation and change request process.
• Analyze and resolve complex CASTLE T&A issues.
• Develop and maintain CASTLE reports; assist with design and modifications.
• Perform testing and coordinate user acceptance testing.
• Maintain documentation of resolutions and lessons learned.
• Collaborate with technical and functional teams to support users.
• Participate in project reviews, walkthroughs, and team meetings.
• Provide status updates to leadership on projects and issues.
• Ensure compliance with FAA standards and ISO requirements.

Skills

Functional analysis

Help desk support

Issue troubleshooting

Time and attendance

Requirements analysis

Education

Associate's or Bachelor's degree in Computer Science, Information Systems, or related field

Job description

JOB SUMMARY

MCSG is seeking a Functional Analyst II to serve as the primary functional resource for diagnosing, researching, and resolving system issues related to the CASTLE Time and Attendance (T&A) software application. This position will provide functional help desk support for the FAA's Time Collection System, ensuring timely resolution of complex functional issues that cannot be resolved by the Tier 1 Service Desk. Customers supported include the Aeronautical Center, Federal Aviation Administration, Department of Transportation, and various other governmental agencies and departments. Location: This position is located at the DOT/FAA Mike Monroney Aeronautical Center in Oklahoma City, OK.

PRIMARY DUTIES

• Provide functional help desk support for issues escalated from the Tier 1 Service Desk, ensuring timely resolution of complex functional issues.
• Troubleshoot help desk tickets independently and/or under general direction using system documentation standards and electronic communication through the system change request process.
• Analyze, troubleshoot, and resolve complex functional issues related to time and attendance, leave administration, premium pay, labor distribution, telework, and work schedules.
• Continuously assess and evaluate systems to identify weaknesses and vulnerabilities and provide recommended corrective actions to the Contracting Officer's Representative (COR).
• Provide CASTLE functional support, including planning, requirements analysis, report design, development, modification, and maintenance of reports.
• Provide software development and support based on requirements as needed.
• Perform testing, coordinate user acceptance testing, and conduct functionality validation testing against agency policies, federal regulations, and business requirements.
• Work closely with technical and functional team members to assist users by providing CASTLE support.
• Maintain documentation of issue resolution, lessons learned, and knowledge transfer materials to ensure continuity of operations.
• Participate in and conduct structured project reviews, walkthroughs, and team meetings.
• Provide management with status updates regarding projects, problems, and other outstanding project-related issues.
• Perform work in accordance with established FAA standards and procedures, including applicable ISO requirements.
• Analyze problem areas and develop feasible solutions for large-scale, complex systems.
• Carry out tasks as directed by contract leadership required to ensure mission success.
• Ensure all programs, input, output, and documentation associated with this task are maintained as the sole property of the government.

REQUIREMENTS

• Experience providing functional help desk support for complex software applications.
• Experience troubleshooting and resolving complex functional issues related to time and attendance, leave administration, premium pay, labor distribution, telework, and/or work schedules.
• Experience analyzing system issues, identifying weaknesses and vulnerabilities, and recommending corrective actions.
• Experience with requirements analysis, report design, development, modification, and maintenance.
• Experience performing software testing, user acceptance testing, and functionality validation testing.
• Experience analyzing problems and developing feasible solutions for large-scale, complex systems
• Ability to maintain detailed documentation of issue resolutions, lessons learned, and knowledge transfer materials.
• Experience working in an environment requiring adherence to established standards, procedures, and ISO requirements.

RELEVANT EXPERIENCE

3 years of related experience.

EDUCATION/CERTIFICATION

Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field.

SECURITY CLEARANCE

Public Trust. Must have the ability to obtain a low-level security clearance. Must have lived in the United States for at least 3 of the last 5 years.

ABOUT US

At MCSG Technologies, we believe the path to success begins by empowering our employees to do what is best for our customers. This helps create value for our customers and business partners through efficiencies and cost-effective relationships that are built on trust, while delivering on-time and within budget. Our company ethos is simple Empowered to serve our customers, our communities, our colleagues. If you would like to learn more, please visit our website at www.mcsgtech.com or find us on Glassdoor.

BENEFITS OFFERED

Medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, parental leave, paid time off, holidays and more. Learn more about MCSG Technologies benefits: https://www.mcsgtech.com/benefits/

COLORADO'S EQUAL PAY ACT

In compliance with Colorados Equal Pay for Equal Work Act; MCSG Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)