Functional Analyst

Wefynd; Town of Belgium (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Onboarding and learning programs

Flexible working options

Competitive perks and benefits

Fun team moments and a focus on wellbeing

Job summary

Wefynd is seeking a Functional Analyst to bridge the gap between business and IT while implementing their UMAX solution for utilities. The successful candidate will possess strong analytical skills, excellent communication in Dutch and English, and a Master's degree or equivalent experience. Responsibilities include managing customer expectations, attending onsite meetings, and ensuring quality solutions. The role offers opportunities for growth in a fast-paced international environment with flexible hybrid working options.

Qualifications

• Skilled in identifying business requirements and understanding customers’ business processes.
• A strong interest in IT and eagerness to learn about the Utilities market.
• Willingness to travel for client meetings during project phases.

Responsibilities

• Act as a link between Business and IT for CRM, Finance, Billing, etc.
• Manage customer expectations and translate requirements into application solutions.
• Attend workshops and meetings with customers onsite.

Skills

Strong analytical skills

Excellent oral and written communication skills in Dutch and English

Problem-solving mentality

Education

Master's degree or equivalent through experience

Job description

Over het bedrijf

A powerful SaaS solution for Utilities. Stable. Secure. Always accessible.

Sectoren

The Functional Analyst will join a (Ghent based) Project Team, responsible for the successful & timely implementation of the UMAX solution at our customers’ premises in Europe.

UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.

Verantwoordelijkheden

• Are the link between Business and IT, for example on the subjects of CRM, Finance, Billing, Meter Data Management, Asset Management,...
• Manage customer expectations, and translate Business & Functional requirements into application solutions.
• Attend workshops & meetings with the customer onsite.
• Follow up on testing and guarantee quality of the solution.
• Contribute to the further evolution of the Itineris standard UMAX solution.
• Take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…).
• Collaborate closely with the Project Manager and Service Delivery Consultants.
• Participate in the project progress meetings and proactively identify risk areas.
• Apply your expertise to deliver high quality consulting services to new and existing customers.
• Continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues.

Vereisten

• Strong analytical skills (master’s degree or equivalent through experience).
• Skilled in identifying business requirements and can understand customers’ business processes.
• A strong interest in IT and is eager to learn about the Utilities market, the typical business processes etc.
• Excellent oral and written communication skills in Dutch and English.
• Willing to travel – depending on the project implementation phase – to the client (usually a midweek every other week during the analysis phase).
• A dynamic team player with a true problem‑solving mentality.
• Hands‑on, likes to take initiatives and is driven by quality.
• 100% customer oriented and adapts swiftly to fast‑paced and quickly changing environments.

Voordelen

• A fast‑growing and international environment with offices in beautiful Ghent (Belgium), bustling Atlanta (USA), and lively London (UK).
• Working with future‑ready water and energy companies and building valuable utility expertise.
• Internal mobility, developing your career through various educational programs and growth paths.
• An entrepreneurial mindset where you have a direct impact on our growth journey.
• An open environment where we understand the importance of taking a break to recharge and achieve the best results.
• Onboarding, learning and buddy programs to get ready for a smooth start in your new job.
• A flexible and inclusive working environment – where people can just be who they are, and where we offer flexible options for hybrid working so you can work in a way that suits you best.
• Competitive perks & benefits, because we want to help you reach your full potential, both at work and in your personal life.
• A lot of fun moments with an eye for sports, celebration and wellbeing, important for maintaining a healthy work‑life balance.