Fun Center Operations Lead

Big Cedar Lodge; Ridgedale (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Big Cedar Lodge seeks a hands-on operations leader for its Fun Center, overseeing bowling, ropes course, go-cart, and related activities. You will ensure safe, high-quality guest experiences aligned with our Mission and Values while driving revenue and profitability.

You will hire, coach and supervise managers and staff, monitor guest feedback, and coordinate with the Fun Center Manager to optimize daily operations and guest satisfaction.

Qualifications

• 2–3 years of leadership experience or equivalent
• Strong administrative and budgeting capabilities
• Excellent customer service and communication skills
• Ability to supervise and develop a team and manage resources
• Proficient in basic math and data analysis

Responsibilities

• Assist in planning, scheduling and supervising daily Fun Center operations
• Inspect venues regularly to monitor processes and guest experiences
• Hire, train, and coach managers and staff
• Gather and analyze guest feedback and address issues
• Enforce resort policies fairly and consistently
• Maintain open door policy for staff concerns and participate in staff meetings
• Coordinate with Fun Center Manager and other departments to plan services
• Handle inventory, purchasing and personnel issues as they arise
• Perform other duties as assigned

Skills

Leadership experience

Budget administration

Customer service

Administrative skills

Supervisory skills

Math proficiency

Tools

Basic Computer Skills

Job description

Big Cedar Lodge seeks a hands-on operations leader for its Fun Center, overseeing bowling, ropes course, go-cart, and related activities. You will ensure safe, high-quality guest experiences aligned with our Mission and Values while driving revenue and profitability.

You will hire, coach and supervise managers and staff, monitor guest feedback, and coordinate with the Fun Center Manager to optimize daily operations and guest satisfaction.