Fun Mountain Assistant Manager

Big Cedar Lodge; Ridgedale (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Big Cedar Lodge seeks a hands-on operations leader for its Fun Center, overseeing bowling, ropes course, go-cart, and related activities. You will ensure safe, high-quality guest experiences aligned with our Mission and Values while driving revenue and profitability.

You will hire, coach and supervise managers and staff, monitor guest feedback, and coordinate with the Fun Center Manager to optimize daily operations and guest satisfaction.

Qualifications

• 2–3 years of leadership experience or equivalent
• Strong administrative and budgeting capabilities
• Excellent customer service and communication skills
• Ability to supervise and develop a team and manage resources
• Proficient in basic math and data analysis

Responsibilities

• Assist in planning, scheduling and supervising daily Fun Center operations
• Inspect venues regularly to monitor processes and guest experiences
• Hire, train, and coach managers and staff
• Gather and analyze guest feedback and address issues
• Enforce resort policies fairly and consistently
• Maintain open door policy for staff concerns and participate in staff meetings
• Coordinate with Fun Center Manager and other departments to plan services
• Handle inventory, purchasing and personnel issues as they arise
• Perform other duties as assigned

Skills

Leadership experience

Budget administration

Customer service

Administrative skills

Supervisory skills

Math proficiency

Tools

Basic Computer Skills

Job description

Position Summary

This position assists all aspects of Big Cedar Lodge Fun Center. Including but not limited to bowling, ropes course, and go-cart track other activities. Its primary responsibility is to ensure that the areas it oversees provide our guests with safe and enjoyable experiences aligned with our Mission and Values driving both revenue generated and profitability.

Expected Contributions

• Protect and drive Big Cedar culture and values in all interactions
• Ensure offerings are of the best quality, safe in nature, and create a new experience, educational opportunity or an added value to the guest vacation experience.
• Provide leadership and direction to members of the management teams in areas of responsibility.
• Perform other related duties as required.

Essential Functions

• Assist in the planning, scheduling, supervising and coordination of the daily operations of the Fun Center.
• Routinely inspect areas of ownership to observe processes, guest experiences and to gather feedback from guests and associates.
• Hire, train, develop, coach and manage leaders and associates in operational units
• Gather and analyze guest feedback to address and correct issues and concerns
• Administer resort policies fairly and consistently.
• Utilizes an “open door” policy to address associate problems or concerns in a timely manner.
• Attend staff meetings.
• Confer regularly with the Fun Center Manager and other Company personnel to plan, coordinate and evaluate services/activities, exchange information, resolve problems, etc.
• Deal with a variety of special problems that arise in daily operations related to inventory, purchasing, personnel, equipment, etc.
• Other duties as assigned

Candidate Profile

• 2 – 3 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired.
• Good administrative, math and supervisory skills. Some previous supervisory and budget administration experience.
• Ability to deal effectively with customers and other Company personnel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to communicate clearly and effectively with guests and associates. The employee is occasionally required to: climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds.

Management Competencies

• Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

Skills And Knowledge

• Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Number Facility - The ability to add, subtract, multiply or divide quickly and correctly.
• The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Full Time Benefits Summary

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

Big Cedar Lodge