Fully Remote | Travel Customer Support | Entry-Level

Destination Knot; Ohio; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Travel booking tools access

Flexible remote work

Collaborative team culture

Job summary

Destination Knot is hiring for a fully remote Travel Customer Support role in the United States. The team supports clients with vacation research, reservations coordination, and general travel inquiries.

Training and ongoing guidance are provided to ensure confidence and success in the role. Typical responsibilities include responding to inquiries, assisting with bookings across flights, hotels, cruises, and vacation packages, and maintaining accurate client records.

Qualifications

• Excellent written and verbal communication skills.
• Comfortable using online systems and booking tools.
• Attention to detail and strong organizational abilities.
• Able to work independently in a remote setting.
• Experience in customer service is a plus but not required.

Responsibilities

• Respond to client inquiries regarding vacation options and travel details.
• Assist with booking support for flights, hotels, cruises, and vacation packages.
• Provide clear communication before, during, and after travel.
• Review reservations for accuracy and completeness.
• Maintain organized client records and documentation.
• Deliver high-quality customer service with professionalism and care.

Skills

Strong communication

Navigate booking platforms

Detail-oriented

Independent remote work

Customer service experience helpful

Tools

Booking platforms

Job description

Position Overview

We are currently seeking motivated and service-oriented individuals to join our team in a fully remote Travel Customer Support role. This position focuses on assisting clients with vacation research, reservations coordination, and general travel inquiries.

No prior travel industry experience is required. Comprehensive training and ongoing guidance are provided to ensure you feel confident and supported in your role.

Key Responsibilities

• Respond to client inquiries regarding vacation options and travel details
• Assist with booking support for flights, hotels, cruises, and vacation packages
• Provide clear communication before, during, and after travel
• Review reservations for accuracy and completeness
• Maintain organized client records and documentation
• Deliver high-quality customer service with professionalism and care

Qualifications

• Strong communication skills (written and verbal)
• Comfortable navigating online systems and booking platforms
• Detail-oriented with solid organizational skills
• Ability to work independently in a remote environment
• Prior customer service experience is helpful but not required

What We Offer

• Structured onboarding and step-by-step training
• Access to travel booking tools and supplier resources
• Flexible remote work environment
• Collaborative and supportive team culture

Who This Role Is Ideal For

• Individuals seeking entry into the travel industry
• Career changers exploring a new field
• Professionals returning to the workforce
• Candidates looking for a remote, service-focused role
• $50,000 - $65,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.