Fully Remote | Customer Service – Booking Vacations

Premier Destination Group; California; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Structured onboarding

Access to travel booking tools

Job summary

Premier Destination Group is seeking dependable, customer-focused individuals for a fully remote Customer Service - Booking Vacations role. This entry-level position involves coordinating vacation plans, reservations, and ensuring a positive booking experience.

No prior travel experience is required, with structured onboarding and ongoing training provided. You will assist clients with researching and booking vacation packages, responding to inquiries, and supporting the end-to-end booking

Qualifications

• Excellent written and verbal communication skills.
• Detail-oriented and customer-focused.
• Experience with online systems or travel tools is a plus.
• Remote work capability and ability to work independently.

Responsibilities

• Research and book vacation packages, hotels, and cruises for clients.
• Respond to customer inquiries regarding travel options and reservations.
• Support the booking and confirmation process from start to finish.
• Review travel details for accuracy including dates and traveler information.
• Maintain organized client records and documentation.
• Provide follow-up support before and after travel.

Skills

Strong communication

Customer focus

Remote work

Digital literacy

Attention to detail

Tools

Online booking tools

CRM systems

Job description

Position Overview

We are seeking dependable and customer-focused individuals to join our team in a fully remote Customer Service - Booking Vacations role. This position supports clients with coordinating vacation plans, assisting with reservations, and ensuring a smooth and positive booking experience. This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided.

Key Responsibilities

• Assist clients with researching and booking vacation packages, hotels, and cruises
• Respond to customer inquiries regarding travel options, availability, and reservation details
• Support the booking and confirmation process from start to finish
• Review travel details for accuracy, including dates, accommodations, and traveler information
• Maintain organized client records and documentation
• Provide follow-up support before and after travel

Qualifications

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable navigating online systems and digital platforms
• Ability to work independently in a remote environment
• Previous customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and step-by-step training
• Access to travel booking tools and supplier resources