Fully Remote Client Service | Vacation Coordinator

Destination Services Network; New York (NY); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Structured onboarding

Remote work environment

Ongoing training

Collaborative team culture

Job summary

Destination Services Network is seeking dependable, customer-focused individuals for a fully remote Customer Service – Booking Vacations role. This entry-level position supports clients with researching and booking vacations, handling reservations, and ensuring a smooth booking experience.

Structured onboarding and ongoing training are provided, with a supportive, collaborative team culture and access to travel booking tools.

Qualifications

• Experience in customer service or hospitality is helpful but not required.
• Excellent written and verbal communication skills.
• Comfort with online booking systems and digital tools.

Responsibilities

• Assist clients with researching and booking vacation packages.
• Respond to inquiries about travel options and availability.
• Support booking and confirmation from start to finish.
• Review travel details for accuracy.
• Maintain organized client records and documentation.
• Provide follow-up support before and after travel.

Skills

Customer service mindset

Strong communication

Remote work ability

Detail orientation

Job description

Position Overview

We are seeking dependable and customer-focused individuals to join our team in a fully remote Customer Service – Booking Vacations role. This position supports clients with coordinating vacation plans, assisting with reservations, and ensuring a smooth and positive booking experience.

This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing training are provided.

Key Responsibilities

• Assist clients with researching and booking vacation packages, hotels, and cruises
• Respond to customer inquiries regarding travel options, availability, and reservation details
• Support the booking and confirmation process from start to finish
• Review travel details for accuracy, including dates, accommodations, and traveler information
• Maintain organized client records and documentation
• Provide follow-up support before and after travel

Qualifications

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable navigating online systems and digital platforms
• Ability to work independently in a remote environment
• Previous customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and step-by-step training
• Access to travel booking tools and supplier resources
• Ongoing mentorship and professional development
• Flexible fully remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.