Fully Remote | Client Service Associate – Travel Industry

Wanderwell Collective; New York (NY); Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Structured onboarding and training

Access to booking systems

Flexible remote work environment

Supportive and collaborative team

Job summary

Wanderwell Collective in the United States is seeking a Client Service Associate to support travelers with research, reservations, and exceptional service in a fully remote role. As an entry-level position, no prior travel experience is required.

You will receive structured onboarding, access to booking systems, and ongoing support to help you grow in a customer-focused travel career. You’ll coordinate itineraries, communicate clearly with clients, and maintain organized records while working

Qualifications

• Strong written and verbal communication skills.
• Detail-oriented with solid organizational abilities.
• Comfortable using online systems and digital tools.
• Ability to manage responsibilities independently in a remote environment.

Responsibilities

• Assist clients with vacation research, travel options, and itinerary coordination.
• Support the reservation process for flights, hotels, cruises, and vacation packages.
• Communicate professionally with clients regarding travel details and timelines.
• Review booking information for accuracy and completeness.
• Maintain organized client records and documentation.
• Provide follow-up support before and after travel.

Skills

Communication

Organization

Remote work

Customer service

Attention to detail

Tools

Booking systems

Job description

Position Overview

We are seeking a Client Service Associate to support customers with travel coordination, reservation assistance, and overall service excellence. This fully remote role is ideal for individuals who enjoy working with people, staying organized, and ensuring smooth travel experiences from inquiry to confirmation.

Position Overview

We are seeking a Client Service Associate to support customers with travel coordination, reservation assistance, and overall service excellence. This fully remote role is ideal for individuals who enjoy working with people, staying organized, and ensuring smooth travel experiences from inquiry to confirmation.

This is an entry-level opportunity within the travel industry. No prior travel experience is required. Structured onboarding and ongoing support are provided.

Key Responsibilities

• Assist clients with vacation research, travel options, and itinerary coordination
• Support the reservation process for flights, hotels, cruises, and vacation packages
• Communicate professionally with clients regarding travel details and timelines
• Review booking information for accuracy and completeness
• Maintain organized client records and documentation
• Provide follow-up support before and after travel

Qualifications

• Strong written and verbal communication skills
• Detail-oriented with solid organizational abilities
• Comfortable using online systems and digital tools
• Ability to manage responsibilities independently in a remote environment
• Previous customer service, hospitality, or administrative experience is beneficial but not required

What We Offer

• Structured onboarding and training program
• Access to booking systems and travel supplier resources
• Flexible remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is well suited for individuals exploring a career in the travel industry, professionals transitioning into remote work, or candidates seeking a customer-focused position with growth potential.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.