Fulltime Veterinary AssistantCustomer Service Representative

Western Shore Veterinary Hospital; Annapolis (MD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Employee pet care discount

Uniform allowance

Life insurance

Disability insurance

Paid time off

Continuing education opportunities

Job summary

Western Shore Veterinary Hospital in Annapolis, MD seeks a full-time Veterinary Assistant/CSR to join a privately owned practice known for compassionate patient care and outstanding client service. You will work four 10-hour shifts weekly, with no evenings or weekends, supporting veterinarians and the team.

The role requires clinical assistant skills including restraint, phlebotomy, lab work, radiography, and client education, with experience in ezyVet, IDEXX, or Cornerstone preferred.

Qualifications

• Clinical veterinary assistant experience with restraint and phlebotomy.
• Familiarity with radiography, lab work, and client education.
• Experience with practice management software is preferred.

Responsibilities

• Assist veterinarians with examinations, patient care, diagnostics, and client communication.
• Help maintain appointment efficiency and uphold hospital standards.
• Provide exceptional patient care in a busy clinical setting.
• Answer phone calls, emails and text messages and document messages accurately.

Skills

Restraint

Phlebotomy

Laboratory procedures

Radiography

Client education

Patient nursing

Communication skills

Organization

Tools

ezyVet Practice Management Software

IDEXX in-house diagnostics

Cornerstone Practice Management Software

Job description

Join a Team That Sets the Standard for Compassionate Veterinary Care

Are you an experienced veterinary team member with a passion for exceptional patient care and customer service? We are seeking a full-time Veterinary Assistant/CSR to join an outstanding team at our privately owned veterinary hospital.

Our hospital is known for providing compassionate, expert medical care while delivering an outstanding client experience. We invest in our team because we believe our patients and their families deserve the very best.

If you thrive in a fast-paced environment, enjoy being part of a team, and take pride in high-quality medicine and customer service, we#39;d love to meet you.

Position Details

• Full-Time
• Schedule: Four 10-hour shifts per week (CSR/Tech assignments dependent on hospital need)
• Monday through Friday
• No evenings or weekends

Responsibilities

• Assist veterinarians with examinations, patient care, diagnostics, and client communication.
• Help maintain appointment efficiency and uphold hospital standards.
• Utilize strong technical skills to provide exceptional patient care in a busy clinical setting.
• Use strong communication and organizational skills to answer phone calls, emails, and text messages.
• Schedule appointments, accurately document messages and maintain patient and client records.

Qualifications

• Clinical veterinary assistant skills with experience in restraint, phlebotomy, laboratory procedures, client education, radiography, and patient nursing.
• Experience with:
  • ezyVet Practice Management Software
  • IDEXX in-house diagnostics
  • Cornerstone Practice Management Software is an advantage.
• Excellent communication and organizational skills.
• Ability to motivate and support fellow team members.
• Commitment to compassionate care and exceptional client service.

Benefits

We value our team members and offer a competitive benefits package, including:

• Health insurance
• Retirement plan
• Employee pet care discount
• Uniform allowance
• Life insurance
• Disability insurance
• Paid time off
• Continuing education opportunities

Why Join Us?

We are more than just a privately owned veterinary hospital—we are a team that genuinely enjoys working together and supporting one another. We believe that a positive workplace culture leads to better medicine and a better experience for our clients.

Our hospital is equipped with top-of-the-line technology and diagnostic equipment, allowing us to provide advanced medical care while maintaining the compassionate, personalized service that has earned the trust of our community. We are proud to be recognized for our expert care, client satisfaction, and commitment to treating every patient like family.

If you#39;re ready to take the next step in your career and be part of a team that is passionate about making a difference every day, we encourage you to apply.

Come lead with compassion, excellence, and purpose—and help shape the future of veterinary care with us.