fulltime - Sr. Salesforce Technical Project Manager

E-Solutions; Libertyville (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

A leading project management firm is seeking a Sr. Salesforce Technical Project Manager to oversee technical program management for Commercial Patient Services. The ideal candidate will have over 10 years of experience in IT, with 5 years in project management, and expertise in Salesforce implementations. Responsibilities include facilitating agile ceremonies, managing project budgets, and ensuring effective communication with stakeholders. Strong leadership and organization skills are essential for success in this role.

Qualifications

• 10+ years of experience in the IT industry.
• 5+ years of experience in project management.
• Project management certification (e.g., PMP or Prince2) is a plus.
• Experience in Salesforce implementations is required.

Responsibilities

• Perform technical program management across various projects.
• Create and manage project charters and plans.
• Facilitate agile ceremonies and promote agile methodologies.
• Manage stakeholder relationships and project budgets.

Skills

Leadership

Organizational skills

Communication skills

Agile methodologies

Technical understanding

Education

Bachelor’s degree in engineering, business, management, or related field

Tools

Smartsheet

Jira

MPP

SharePoint

Job description

Sr. Salesforce Technical Project Manager

Job Description

Perform technical program or project management across a variety of Commercial Patient Services projects.

Project Planning and Management

• Create project charter including scope, objectives, team, stakeholders, budget and deliverables.
• Develop detailed project plans, including schedules and resource allocation.
• Monitor project progress and adjust plans as necessary to ensure successful delivery.

Agile Project Management Facilitation

• Serve as a facilitator for agile ceremonies, such as daily stand‑ups, sprint planning, sprint reviews, scrum of scrum call and sprint / release retrospection.
• Promote and support agile methodologies within the team, ensuring adherence to best practices.

Team Coordination and Collaboration

• Act as a liaison between technical teams, stakeholders, and BTS management.
• Facilitate effective communication and collaboration among team members.
• Remove obstacles blocking team progress and enhance team productivity.

Risk and Issue Management

• Identify potential risks and issues early in the project lifecycle.
• Develop mitigation strategies and coordinate the resolution of issues as they arise.

Stakeholder Management

• Establish and maintain strong relationships with project stakeholders.
• Communicate project status, updates, and insights to stakeholders regularly.
• Gather stakeholder feedback and incorporate it into project planning and execution.

Budget and Resource Management

• Manage project budgets, ensuring effective allocation and utilization of resources.
• Track project expenses and adjust as necessary to stay within budget.

Release Management

• Ensure deliverables meet quality standards and project requirements in compliance with AbbVie DevOps / IT SLC standards.
• Ensure all the stage gates are completed on time for successful deployment.
• Ensure pre‑deployment and post‑deployment activities are successfully completed.
• Ensure handoff to operations team is comprehensively completed, including functional & technical KT, SOP creation & approval, hyper care, etc.

Technical Understanding

• Possess a solid understanding of technical concepts to effectively manage and communicate with development teams.
• Ensure technical feasibility and alignment with overall project goals.

Deliver the following outcomes as part of the Agile Technical Project Management Service

1. Project Planning and Management

• Outcome: Develop comprehensive project charters and detailed project plans with defined scope, objectives, budget, and deliverables.
• 100% of project charters and plans are completed and approved by stakeholders within the agreed timeframe.

2. Agile Project Management Facilitation

• Outcome: Facilitate agile ceremonies effectively to ensure team adherence to agile methodologies and best practices.
• Conduct 100% of scheduled agile ceremonies (e.g., daily stand‑ups, sprint planning) with documented outcomes and action points.

3. Team Coordination and Collaboration

• Outcome: Enhance team productivity through effective communication and collaboration.
• Report a reduction of at least 70% in team‑reported obstacles within each project cycle.
• Achieving a minimum 90% satisfaction rate from team members in periodic collaboration and communication surveys.

4. Risk and Issue Management

• Outcome: Proactively manage risks and issues to minimize impact on project delivery.
• Identify and document 100% of known risks and issues.
• Resolve 90% of critical risks/issues within two weeks of identification.

5. Stakeholder Management

• Outcome: Maintain effective stakeholder relationships and communication.
• Deliver project status updates to stakeholders with 100% on‑time delivery.
• Incorporate stakeholder feedback into planning and execution with at least 90% acceptance rate on adjustments.

6. Budget and Resource Management

• Outcome: Manage project budgets effectively, ensuring resource utilization within agreed limits.
• Keep project expenses within the allocated budget throughout the project lifecycle.
• Avoid resource overloading and maximize resource utilization.

7. Release Management

• Complete 100% pre‑deployment, post‑deployment activities, and project stage gates on time.
• Achieve zero critical incidents post‑deployment within the hyper care period.

Years of experience/education and/or certifications required

• Bachelor’s degree in engineering, business, management, or related field.
• Total of 10+ Years of Experience in IT Industry, 5+ years of experience in Project Management.
• Project management certification (e.g., PMP or Prince2) and agile certifications are plus.
• Strong leadership, organizational, and communication skills.
• Experience in managing projects from initiation to completion.
• Experience using Smartsheet, Jira, MPP, SharePoint.
• Working experience in Salesforce implementations and running salesforce‑based project.
• Experience in non‑liner/dynamic project management with adoptive.