Receptionist Dispatcher

SERVPRO of Paramus; Pompton Lakes (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

SERVPRO of Paramus in Pompton Lakes, NJ is seeking a Receptionist Dispatcher to ensure seamless communication between customers and our teams, handling lead calls, job referrals, scheduling, and general office duties. The role emphasizes high-level customer service, accurate data entry, and collaboration with production and on-call schedules to support timely restoration services.

A high school diploma or GED is required; prior receptionist/office experience is preferred; bilingual ability is a

Qualifications

• High school diploma or GED required.
• Prior receptionist/office experience preferred.
• Exceptional customer service and strong written and verbal communication skills required.
• Proficiency with digital tools to complete tasks efficiently.

Responsibilities

• Promptly enter lead calls and job referrals (FNOL) into the system.
• Provide exceptional customer service and address inquiries while interacting with customers.
• Answer general phone lines and greet office visitors, ensuring a welcoming experience.
• Dispatch and track lead calls and referrals to appropriate teams for timely response.

Skills

Customer service

Administrative skills

Verbal and written communication

Bilingual (optional)

Education

High school diploma or GED

Job description

Benefits

• 401(k)
• Health insurance
• Paid time off

Summary

The Receptionist Dispatcher plays a crucial role in our franchise, ensuring seamless communication between our customers and our operational teams. This position involves performing various administrative tasks related to customer calls, job management, scheduling, and customer satisfaction. Additionally, the Receptionist Dispatcher is responsible for maintaining a high level of customer service and assisting with general office duties.

Primary Responsibilities

• Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
• Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
• Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
• Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
• Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
• Perform other job-related duties as assigned.

Education and Experience Requirements

• High school diploma/GED is required.
• Previous receptionist/office experience preferred.
• Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required.
• Proficiency in using various digital tools and technologies to complete job tasks efficiently.
• Experience in the restoration, construction, or insurance industry is a plus.

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary. Bilingual is a plus.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday-Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs.

Salary

$40,000-$50,000