Fulltime Customer Experience Manager

Michaels Stores; Murfreesboro (TN); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Fulltime Customer Experience Manager to enhance customer interactions and manage front-end operations. This role involves leading omnichannel initiatives, ensuring compliance with company policies, and fostering a positive shopping experience. As part of a creative community, you'll train team members, assist with inventory management, and promote the company's values. If you have a passion for retail and a knack for customer service, this opportunity could be your next step in a fulfilling career.

Qualifications

• Experience in retail management is preferred.
• Strong customer service skills and ability to lead a team.

Responsibilities

• Assist Store Manager in compliance with SOPs and manage store conditions.
• Plan and lead in-store events and classes.

Skills

Retail management

Customer service

Team performance management

Job description

Join to apply for the Fulltime Customer Experience Manager role at Michaels Stores.

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes, maintain store recovery standards, and deliver friendly customer service.

Responsibilities include:

1. Assist Store Manager in ensuring compliance with SOPs and company policies; manage store conditions and results.
2. Follow all front-end policies; achieve KPIs and manage team performance.
3. Plan and lead in-store events and classes.
4. Lead omnichannel initiatives.
5. Manage shrink and safety programs.
6. Assist with cash handling, inventory, and onboarding processes.
7. Train and coach team members; participate in performance management and talent development.
8. Serve as Manager on Duty (MOD).
9. Promote positive interactions and uphold company values.
10. Assist customers and support store operations like unloading trucks and stocking.
11. Cross-train in custom framing sales and production.

Preferred Skills and Experience:

• Retail management experience preferred.

Physical and Work Environment Requirements:

• Ability to stand for long periods, move throughout the store, lift heavy items, and perform physical tasks.
• Work includes nights, weekends, and early mornings; some outdoor work and climate-controlled environments.

At Michaels, our purpose is to fuel the joy of creativity. We are an equal opportunity employer committed to inclusion and accessibility. For accommodations, contact Customer Care at 1-800-642-4235.

Join us and be part of a creative community that values diversity and innovation.