Full-Stack .NET Support Engineer - AI-Driven Troubleshooter

HCLTech

United States

On-site

USD 90,000 - 120,000

Full time

3 days ago

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Job summary

HCLTech is seeking a Customer Support Engineer to support our partners with exceptional technical service, including white-glove support. The ideal candidate is responsive, detail-oriented, and committed to timely communication, proactive issue resolution, and a high-quality support experience.

You will collaborate with Product and Engineering teams to prioritize, track, and resolve partner issues, and you will use strong technical and programming skills to troubleshoot complex systems and help

Qualifications

Bachelor's degree in Computer Science or equivalent experience.
Experience supporting enterprise applications.
Familiarity with Microsoft Dynamics 365.
Strong SQL and database troubleshooting skills.
Skilled in Prompt AI engineering, CoPilot and prompt engineering techniques to accelerate troubleshooting, analysis, and engineering productivity.
Strong analytical, troubleshooting, communication, and customer service skills.

Responsibilities

Troubleshoot application, database, and integration issues, performing root cause analysis and implementing fixes.
Develop and maintain application enhancements using full-stack technologies.
Route and coordinate partner issues with the appropriate engineering teams.
Partner with Product Management and Engineering teams to investigate issues, communicate progress, and drive timely resolution.
Document solutions and contribute to knowledge sharing.