Fullstack Engineer (AWS)

State Farm; Bloomington, Dunwoody, Richardson, Tempe (IL, GA, TX, AZ); Hybrid; USD 81,000 - 142,000; Full time

Benefits offered by this job

Health benefits and healthcare premium

Tuition assistance and educational/trA

401(k) with company contributions up

Job summary

State Farm seeks a Lead Software Engineer to drive the Hercules Cloud Contact Center – Quality Management product. You will lead hands-on development across full-stack applications on AWS, partnering with product, architecture, and UX to deliver scalable, secure solutions.

You will mentor engineers, establish standards, and incorporate Generative AI capabilities with guardrails and human-in-the-loop workflows to coach agents effectively.

Qualifications

• Bachelor's Degree or equivalent work experience.
• 3 years hands-on full-stack software engineering.
• Hands-on experience with AWS or other cloud platforms.
• Strong backend with Node.js, Java, or Python including REST APIs and microservices.
• Experience with TypeScript/JavaScript including React development patterns.

Responsibilities

• Provide hands-on technical leadership for design, development, testing, deployment, and operation of a modern full-stack app on AWS.
• Lead solution design across React/TypeScript frontend, Node.js and Java APIs, AWS services, and data platforms.
• Translate product requirements into scalable, secure, resilient technical solutions.
• Design intuitive UX for workflows involving transcripts, audio, evaluations, insights, and coaching.
• Develop RESTful APIs and backend services in Node.js and Java.
• Implement cloud-native solutions using AWS and appropriate architectural patterns.

Skills

Full-stack development

AWS

Node.js

Java

Python

TypeScript/JavaScript

React

CI/CD

REST APIs

Education

Bachelor's Degree in Computer Science or equivalent

Tools

AWS services

DynamoDB

RDS

S3

Redshift

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

HYBRID:

Qualified candidates must live or relocate within a 180-mile radius of a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment. HUB LOCATIONS: Bloomington, IL; Dunwoody, GA; Richardson, TX; or Tempe, AZ

SPONSORSHIP:

Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity

Responsibilities

Excitingopportunity for aLead Software Engineerto join theHercules Cloud Contact Center – Quality Managementproduct team. We are looking for a hands-on technical leader with strongfull-stack development, AWS cloud architecture, and software engineering experienceto help build and evolve a modern contact center quality management platform.

Our application enables contact center leaders to better understand call performance and improve agent effectiveness. The platform brings togethercustomer interaction transcripts, audio recordings, agent evaluations, performance insights, and coaching workflowsto help leaders evaluate interactions and coach agents.

The product also incorporatesGenerative AI capabilitiesto analyze customer interactions, surface actionable insights, and generate coaching recommendations.

As a Lead Software Engineer, you will work closely with product, engineering, architecture, UX, and other technology partners to design and deliver scalable solutions. You will remain highly hands-on while providing technical leadership to the product team and helping establish engineering standards and best practices.

• Provide hands-on technical leadership for the design, development, testing, deployment, and operation of a modern full-stack application hosted on AWS.
• Lead solution design and implementation across React/TypeScript front-end applications, Node.js and Java APIs, AWS services, and data platforms.
• Translate product and business requirements into scalable, secure, resilient, and maintainable technical solutions.
• Design intuitive and responsive user experiences for workflows involving contact transcripts, audio recordings, agent evaluations, performance insights, and coaching.
• Design and develop RESTful APIs and backend services using Node.js and Java.
• Develop cloud-native solutions using AWS services and select appropriate architectural patterns for compute, storage, messaging, security, observability, and integration.
• Design solutions using data stores including DynamoDB, Amazon RDS, Amazon S3, and Amazon Redshift, selecting appropriate storage and access patterns based on application requirements.
• Lead the technical integration of Generative AI/LLM capabilities that analyze contact center interactions and generate actionable insights and coaching recommendations.
• Establish patterns for safely and reliably incorporating AI-generated content into user-facing applications, including appropriate guardrails, evaluation, monitoring, and human-in-the-loop workflows.
• Drive engineering excellence through code reviews, automated testing, CI/CD, observability, performance optimization, security practices, and production readiness.
• Troubleshoot complex issues across the application stack and lead resolution of critical production problems.
• Identify technical debt and opportunities to improve application performance, reliability, maintainability, scalability, and developer productivity.
• Provide technical direction and mentorship to engineers while fostering strong engineering practices across the team.
• Collaborate with product owners, UX designers, architects, data/AI teams, and other engineering teams to make pragmatic technical decisions and deliver customer value.
• Evaluate emerging technologies and recommend solutions that improve the product and engineering ecosystem.

Qualifications

• Bachelor’s Degree in Computer Science, Software Engineering or equivalent work experience
• 3 years hands-on full-stack software engineering experience designing and developing modern enterprise web applications.
• Hands-on experience with developing solutions on AWS or other cloud platforms
• Strong backend development experience with Node.js, Java, or Python including REST APIs, microservices, and distributed application design.
• Strong understanding of software engineering practices including automated testing, CI/CD, Infrastructure as Code, containers, observability, secure development, and production support.
• Experience with TypeScript/JavaScript including modern React development patterns, component architecture, state management, API integration, performance optimization, and front-end testing.

Preferred Qualifications

• Strong hands-on experience developing cloud-native applications on AWS, including compute, API, storage, messaging, security, monitoring, and resiliency patterns.
• Experience designing event-driven and asynchronous architectures using services such as SQS, SNS, or EventBridge.
• Strong understanding of IAM, networking, encryption, secrets management, logging, monitoring, and cloud security practices.
• Experience with AWS data technologies including DynamoDB, RDS, S3, and Redshift, with a solid understanding of relational and NoSQL data design.
• Experience integrating Generative AI/LLM capabilities into applications; familiarity with Amazon Bedrock, RAG, prompt design, model evaluation, guardrails, and responsible AI practices is preferred.
• Experience implementing application observability using logs, metrics, tracing, dashboards, and alerting.
• Experience designing scalable, secure, highly available, and maintainable architectures, with the ability to evaluate technical tradeoffs and guide implementation.
• Demonstrated ability to provide hands‑on technical leadership, including solution design, code reviews, troubleshooting, establishing engineering standards, and mentoring engineers.
• Strong communication and collaboration skills with both technical and non-technical partners.
• Good working knowledge in Amazon Connect Cloud Contact center platform would be a plus
• Experience building AI-assisted workflows for summarization, evaluation, recommendations, insights, or coaching.

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $81,000 - $142,000 (Starting salary Will be based on skills, background, and experience. High end of the range limited to applicants with significant relevant experience.)
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!