Full-time Universal Banker/Teller

First Mid; Charleston (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Universal Banker/Teller to enhance customer relationships and provide exceptional service in a welcoming environment. This role involves processing transactions, opening accounts, and proactively improving customer experiences. Ideal candidates will have a strong background in customer service and cash handling, along with proficiency in Microsoft Office. Join a company that values its employees and fosters growth opportunities while making a significant impact in the community. If you are passionate about helping customers and seeking a rewarding career in banking, this position is perfect for you.

Qualifications

• 1+ Jahr Erfahrung im Kundenservice und Bargeldverwaltung erforderlich.
• Erforderlich: High School Diploma oder GED.

Responsibilities

• Erstellen Sie eine qualitativ hochwertige Serviceerfahrung für Kunden.
• Verarbeiten Sie Transaktionen genau und effizient.

Skills

Kundenservice

Bargeldverwaltung

Microsoft Office

Education

High School Diploma/GED

Tools

Computeranwendungen

Job description

Position: Full-time Universal Banker/Teller

Location: Charleston, IL

Job Id: 3929

# of Openings: 1

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We achieve this by developing personalized relationships with our customers and by asking questions to create customized solutions based on their needs throughout their stages of life. We create clients for life by adhering to our core values and service standards.

Responsibilities include, but are not limited to:

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abide by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adhere to all bank compliance, security, and operational policies and procedures.
• Maintain a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Perform changes to existing accounts as requested by the customer.
• Proactively look for ways to improve processes that will enhance the customer’s experience and communicate those ideas to branch management.
• If applicable, allow entry of safe deposit box holders.
• Maintain professional appearance and conduct within the guidelines set forth in the Employee Handbook.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.

Sales:

• Develop and maintain relationships with business partners.
• Develop and maintain strong relationships with customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintain knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
• Identify growth opportunities to cross-sell products and make referrals to appropriate business lines.
• Consistently meet or exceed established goals for the position.

Qualifications

Education:

• High School Diploma/GED required.

Experience:

• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Successfully complete required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.

Skills:

• Proficient in usage of Microsoft Office and computer applications.

First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.