Full-time Universal Banker/Teller

First Mid; Decatur (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Full-time Universal Banker/Teller to enhance customer relationships and deliver exceptional service. In this role, you will be responsible for processing transactions, maintaining compliance, and providing personalized banking solutions. You'll have the opportunity to contribute to customer satisfaction and drive business growth by identifying cross-selling opportunities. Join a dynamic team that values employee development and offers comprehensive benefits, including healthcare, paid time off, and banking perks. If you are passionate about customer service and thrive in a collaborative environment, this role is perfect for you.

Benefits

Comprehensive healthcare

Paid family leave

Generous paid time off

Tuition reimbursement

Employee Stock Purchase Plan

401K plan with company match

Qualifications

• 1+ year of customer service and cash handling experience preferred.
• Proficient in Microsoft Office and computer applications.

Responsibilities

• Ensure timely resolution to customer needs and overall satisfaction.
• Maintain a cash drawer and assist with daily operational duties.
• Develop and maintain strong relationships with customers.

Skills

Customer Service

Cash Handling

Microsoft Office

Education

High School Diploma/GED

Job description

Position: Full-time Universal Banker/Teller

Location: Decatur, IL

Job Id: 3990

# of Openings: 1

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.

Responsibilities include, but are not limited to:

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abide by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adhere to all bank compliance, security, and operational policies and procedures.
• Maintain a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Perform changes to existing accounts as requested by the customer.
• Proactively look for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
• If applicable, allow entry of safe deposit box holders.
• Maintain professional appearance and conduct within the guidelines set forth in the Employee Handbook.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.

SALES:

• Develop and maintain relationships with business partners.
• Develop and maintain strong relationships with customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintain knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
• Identify growth opportunities to cross-sell products and make referrals to appropriate business lines.
• Consistently meet or exceed established goals for the position.

Qualifications

Education:

• High School Diploma/GED required.

Experience:

• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Successfully complete required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.

Skills:

• Proficient in usage of Microsoft Office and computer applications.

First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT.