Full Time Tour Guide

Ruchman and Associates, Inc; Washington (District of Columbia); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead engaging tours in a governmental setting. This role involves greeting guests, providing safety information, and delivering captivating narratives about historical facts and locations. The ideal candidate will possess excellent customer service skills and public speaking experience, ensuring visitors have an enriching experience. Join a dedicated team in a vibrant environment where your ability to connect with diverse audiences will shine. This is a fantastic opportunity for those passionate about history and public engagement.

Benefits

401(k)

Dental Insurance

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Employee Assistance Program

Qualifications

• Experience in customer service and public speaking to diverse groups.
• Ability to tailor content to various age groups and interests.

Responsibilities

• Conduct engaging tours for various visitor groups, ensuring safety and compliance.
• Provide historical context and interesting facts during tours.

Skills

Customer Service

Public Speaking

Engagement Skills

Education

High School Diploma

Job description

Summary/Objective

Responsible for conducting Floor Tours of the currency production floor.

Providing special tours, assisting in preparing packets for special groups, and language - specific tours, handling special requests from the COR.

Essential Functions

• Greets and registers guests; distributes any required identification badges or safety devices.

• Plans expeditions, instruction, and appropriate commentary based on environmental conditions and client's skills and ability levels.

• Provides guests and visitors with initial safety and administrative information and direction.

• Conducts tour or excursion while providing interesting and entertaining information about popular locations or specific points of interest.

• Retells and relays important or interesting historical facts, dates, and anecdotes.

• Engages wit and charm to enhance the guest experience.

• Tailors tour content to the age and interest of guests and visitors.

• Facilitates rich discussions that maintain visitors' interest.

• Maintains compliance with all applicable safety practices, environmental regulations, and establishment policies.

• Performs other related duties as assigned.

• Conduct guided tours to variety of visitors including Government officials, special visitors, school groups, civic groups, and special interest groups.

• Maintain current CPR certifications from a program consistent with or provided by the American Red Cross or American Heart Association.

• Stand ready to and perform CPR when police officers and health unit personnel are not immediately available.

Work Environment

• Washington, D.C. 20228

• Public Indoor Environment in Governmental Building

Physical Demands

• Prolonged periods standing and walking.

• Physically able to speak for long periods of time while walking without becoming winded.

• Must be able to lift up to 15 pounds at times.

Travel Required

• No travel required.

Required Education & Experience

• Have customer service experience. Experience in a visitor center or public tour service preferred.

• Have at least one (1) year public speaking experience to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages.

Work Authorization/Security Clearance Requirements

• Must receive Clear Background Investigation conducted by Treasury Department

Job Types: Full-time, Contract

Benefits:

• 401(k)


• Dental insurance


• Employee assistance program


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

Schedule:

• 8 hour shift


• Day shift


• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Public speaking: 1 year (Preferred)


• working in a museum setting: 1 year (Preferred)


• Customer Service: 1 year (Required)

Work Location: In person